Carousel Consultancy Ltd
Centre Manager
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Client Liaison Centre Manager with Events
Incredible Offices - Central London - £50k-£55k + Bonus Scheme & Benefits
We are on the hunt for a highly organised, client-focused, detail-oriented individual, with exceptional communication skills and experience in creating and leading teams to the highest level. Your surroundings will be 5* and based in Central London.
The proactive professional will ensure that the company’s award-winning service is delivered to their clients, through extensive liaison with clients and producing fabulous in-house events for the clients to enjoy.
We’re looking for talented individuals who have operational experience in client-facing roles; individuals who can help drive the business forward, who have inspirational management/leadership skills and who thrive when building excellent business relationships with clients.
The Organisation
The successful candidate will join a vivacious organisation, with sites around Central London. Our client recognises and rewards their employees; they identify and admire ambition and are committed to providing opportunities for professional development and career growth.
Key Responsibilities
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- Client Services Management: Ensuring exceptional standards of service are delivered at all times and that the high standards of the centre are continually maintained
- Client Communication and Interaction: Ensuring client onboarding and off-boarding processes are seamless
- Facilities Management
- Coordinating Fabulous In-House Events for Clients: (Lunches, drinks receptions, themed events and meetings etc)
- Leading and Inspiring Your Team
- Proactive Problem Solving: Resolving issues with speed, empathy, professionalism, and decisiveness
- Ensuring Operational Efficiency: Undertaking regular building checks to ensure the centre is as it should be at all times
- Maintaining the Safety of the Building: Ensuring the FM is covered and continually updated and that Health and Safety regulations are adhered to and records maintained
- Attending Regular Operational Meetings: Reporting to Ops Director on site performance and operational matters
- And More!
What We’re Looking For
- Ambitious Individuals
- Previous Experience in Similar Operational Roles: In service-led operations role in a client-facing environment - experience in this sector is not necessary!
- Demonstrable Interest and Experience in Coordinating Events
- Ability to Build Strong Relationships: At all levels of the business acting as an intermediary between departments when needed
- Exceptional Standards of Customer Service
- Experience with Facilities Coordination/Management: Is advantageous
- Good Leadership Qualities
- Ability to Work in a Fast-Paced and Business-Focused Environment
- Highly Organised Nature
- Strong Communication Skills: With the ability to liaise at all levels in a tactful and diplomatic way
- Proactive Problem Solving Skills: And excellent attention to detail and accuracy
- Professional and Motivated: With corporate presentation and pride in own appearance
- Ability to Deal with Any Building Issues or Emergencies: If they arise
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Interested in this Great Client Liaison / Events Role?
If this sounds like the perfect role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP, quoting ‘CP - Client Liaison Centre Manager - London’.
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