You will build strong relationships with our members, understand their needs and ensure they receive a high level of service throughout their time with us. You will assist with client onboarding, respond to member enquiries, manage bookings and support clients with business services including mail handling and office administration. The role will also involve preparing basic monthly reports, implementing operational policies and procedures communicated by the management team, and working closely with the wider Quintessential Offices team to ensure the workspace operates efficiently.

Above all, we are looking for someone who cares about the experience we provide for our members. You should be someone who notices when something needs doing and takes ownership of it all while building a strong community among our members and represent Quintessential Offices professionally at all times.

Key Responsibilities

• Take full ownership of the day-to-day running and presentation of Kollaborate House.
• Act as the face of the workspace and the main point of contact for members, visitors and clients.
• Deliver a consistently high standard of customer service and member experience.
• Oversee reception and front-of-house operations.
• Ensure meeting rooms, communal areas and office spaces are clean, presentable and ready for use.
• Work closely and communicate well with our cleaning and maintenance teams.
• Monitor stock levels and ensure the workspace is adequately supplied.
• Manage meeting room and workspace bookings.
• Assist with new member onboarding and provide ongoing support to existing members.
• Handle member enquiries promptly and professionally.
• Support members with mail handling.
• Build positive, long-term relationships with members and understand their individual needs.
• Work closely with the Brand Manager to organise and deliver monthly member events.
• Prepare basic monthly operational reports.
• Implement and maintain operational procedures set by the management team.
• Be willing to go above and beyond the core responsibilities of the role when needed to support the workspace and our members.
• Maintain a professional, welcoming and positive environment at all times.

Qualifications and Experience

• Strong customer service, client relationship management and front-of-house administration skills.
• Previous experience in office operations, building management, hospitality, property management, serviced offices or coworking spaces.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Strong attention to detail and pride in maintaining high standards.
• Confident written and verbal communication skills.
• Professional telephone and email etiquette.
• Proficiency with standard office software, including email, calendars, spreadsheets and booking systems.
• A proactive, practical and solutions-focused approach.
• A flexible attitude and willingness to take on tasks outside of your usual responsibilities when required.

The Person We Are Looking For

This role will suit someone who enjoys being around people, takes pride in their work and gets satisfaction from making sure everything is running properly.

You will be responsible for the overall feel and day-to-day experience of Kollaborate House, building relationships with members, supporting the team and helping to create a workspace that people genuinely enjoy being part of.