You'll be at the forefront of developing new opportunities with corporate organisations, uniform groups, youth groups, community groups, families and other organisations looking for adventurous activity experiences. Through proactive engagement and excellent customer service, you'll help introduce new customers to Calshot while encouraging existing customers to return year after year.

This role is 37 hours per week including weekend working on a rota basis.

What you’ll do:

• Duties will include line management, managing booking enquiries, and interrogating, maintaining and developing electronic and paper-based systems.
• You'll need to be able to work within a small team and on your own initiative, and work weekends on a rota basis.
• You should have strong computer skills, with sound proficiency in Word and Excel and the confidence to learn the use of web-based CRM and booking systems.

You should have previous experience of working in a busy administrative role. Attention to detail is vital, as is the ability to manage a workload with conflicting priorities.

Please see the candidate pack for more information on your responsibilities.

What we’re looking for:

We're looking for a proactive and self-motivated Centre Support Officer to provide excellent customer service, develop meaningful customer relationships and administrate bookings with a high degree of competency and efficiency. You'll be instrumental in securing new business, developing customer relationships and encouraging repeat bookings across our diverse range of outdoor, educational, corporate and leisure experiences.

You'll be a confident and experienced individual, highly motivated with exceptional office-based skills. You will have the ability to work under pressure, working in a fast-paced environment, often to deadlines. You'll be able to prioritise and approach tasks with confidence and clarity, using your own initiative and will be proactive in your approach to supporting essential administrative tasks required to ensure business continuity.

Why join us?

Our employment and benefits package includes:

• Work pattern – 37 hours per week currently averaged over a five-week period including weekends, public holidays and early evenings
• Annual leave entitlement starting from 24 days full time equivalent plus bank holidays
• Access to the Local Government Pension scheme

Additional Information:

Centre Support Officer Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Richard Birkinshaw, Customer Engagement Manager on richard.birkinshaw@hants.gov.uk

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.