City of York Council
Ceremonies and Certificates Officer
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About the Role
An exciting opportunity has arisen to join the dedicated York Registration Team on a 2-year temporary contract, supporting the delivery of a range of important registration and ceremonial services across the city.
Responsibilities
As part of the team, you will be responsible for issuing copy certificates of birth, death and marriage from historic registers dating back to 1837. Working within a highly regulated environment, you will need excellent attention to detail, the ability to work accurately and efficiently, and the confidence to work both independently and as part of a team.
- Conduct a variety of ceremonies, including marriages, civil partnerships, baby naming ceremonies and renewal of vows, at venues across York as well as at our Register Office at Bootham.
- Speak confidently and professionally in front of large audiences, as ceremonies are held in a wide range of venues, including hotels, halls and museums.
- Play an important role in creating memorable experiences for customers at some of the most significant moments in their lives.
Requirements
You will need to demonstrate excellent interpersonal and communication skills, together with a strong commitment to delivering a high-quality, professional and compassionate customer service.
- Undertake a range of administrative duties, including managing civil ceremony arrangements from the initial enquiry through to booking and taking payments.
- Demonstrate strong organisational skills and exceptional attention to detail, ensuring that all enquiries, bookings and administrative processes are handled accurately and efficiently.
- Adapt positively to change and communicate effectively in this busy and continually evolving environment.
- Provide a professional and responsive service, discussing ceremony booking requests and answering customer enquiries relating to a range of registration services, including certificate orders.
- Communicate with customers through a variety of channels, including telephone, online and face-to-face, ensuring that every interaction is handled with professionalism, sensitivity and care.
- Work within a busy, fast-paced office, requiring strong administrative and ICT skills, together with the ability to manage competing priorities and maintain a high level of accuracy.
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About You
If you are confident, organised, highly accurate and enjoy working with people, this could be an excellent opportunity to become part of the York Registration Team.
Previous Registration experience is an advantage.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
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Internal Candidates
If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application.
Benefits
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
Working Hours
Thursday and Friday 8.30 – 5pm with 1 hour lunch & 1 in 6 Saturdays on a flexi basis.
Contact
For further information or an informal discussion please contact Janet Rimmer (Superintendent Registrar) at Janet.Rimmer@york.gov.uk or on 07593 525217.
Application Deadlines
Closing date: Tuesday 15 September at 12 midnight
Interview date: Between 9 – 1pm on Wednesday 7 October & between 9 – 1pm on Monday 12 October
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