Provides technical information service to external and internal customers including those forwarded by the Client Service Center. Liaises with customer in design stage to ensure requirements of national/international standards are met without compromising confidentiality.

Acts as back up for the Technical Advisor. Provides technical support, specialized training as assigned by Product Group Manager, to staff of CSA, Network Partners, customers, or subcontracted independent testing laboratories and ensures technical consistency. Communicates interpretations of requirements to peers and customers. Develops certification practices to solve technical problems involving new technology.

Provides technical guidance and training. Answers inquiries regarding standards and legal requirements.

Acts as a Notified Body representative or Reviewer to support Certification Decision or issuance of Approvals.

May be qualified to perform (CB) Report reviews and conduct Category Audits.

Keeps the Product Group Manager/Lead or Assistant Operations Manager informed of project status as required, pointing out major problems and non-compliance.

Accountable for including the Technical Advisor or Certifiers in product/technical discussions that are unique to CSA or to the experience of the individual. This aids the Technical Advisor and Certifier to further advance consistency of practices and to provide guidance at the front-end of the process.

Makes field trips and performs test work at manufacturer’s facilities as required.

CUSTOMER:

Works with sales to support current clients and develop new client opportunities to support growth.

Prepares project quotations for cost and time. Classifies product by use, environment, and function. Determines applicable requirements/test/standards. Determines sample requirements and method/location for testing/evaluation best suited to customers’ needs.

Provides client feedback to Managers, Team Leader, or Sales representatives, as appropriate.

Explains the different product certifications programs available to clients and the requirements for control of production.

Is able to explain test rationale and outcomes to customers or support Engineers/Customer Service Team to support the delivery of evaluation and test results to the end customer.

TESTING:

Performs within established DQD guidelines.

Prepares Test Lab Work Orders and Special Testing Documentation that includes details regarding applicable sections of relevant standards, test sample plan, data collection methods and tables, Job Hazard Analysis, and any other instructions.

Able to demonstrate experience of performing common testing within CSA laboratories.

Has a good knowledge of the clauses and tests within the standards they support and can demonstrate application across multiple product types.

Demonstrates the ability to compile evaluation record, data, and summary test results into forms, templates, and checklists without the need for supervision.

Demonstrates the ability to correctly interpret the results from the tests without supervision.

Provides necessary guidance to Lab Technicians to ensure proper application of requirements and data collection methods.

Provides direction to Laboratories Technicians and Certifiers as needed.

SELF DEVELOPMENT:

They are subject to internal audits for compliance and competence.

Seeks to attain an expert knowledge of the standards and their relationship to the tests performed in the laboratory.

Contributes to the development and implementation of requirements for new and/or revised standards.

Participates in CSA Group Continuous Improvement and Innovation projects.

Makes recommendations and then delivers on new programs/equipment to expand core capabilities aimed at increasing the team’s overall competency and resources (people and equipment)

Becomes fully knowledgeable in all national/international standards through research of standards, documentation, bulletins, and technical articles and participates in Standards development work under the direction of the Technical Advisor. Participates in committees, task forces, and provides technical expertise. Makes precedent-setting decisions to ensure technical consistency to resolve issues of pertinent practices, processes, and precedents.

Can explain to others the standards they are competent in.

Demonstrates Knowledge sharing with other staff and CSA as a whole through written or verbal communication and training events.

Actively seeks new ways to improve engineering and laboratory testing procedures and data capture templates to improve the accuracy, efficiency, and consistency of data capture and recording.

Performs other duties as assigned by the PGM, Manager, or Assistant Operations Manager.

Work Environment:

Normal office conditions; spends some time in laboratory.

This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to work overtime, as necessary, is required.

Frequently occurring deadlines require incumbent to perform periods of substantial overtime.

Unfavorable decisions can expose incumbent to highly stressful confrontations with clients.

Some computer screen eye strain.

Concentration required to evaluate products, review standards, and analyze test results.

Position requires incumbent to travel out-of-town on a regular basis.

Occasionally exposed to dirty/hazardous environments at client facilities.

Can assist with Health, safety, and Environmental audits.

Some physical effort is required working with tools and testing configurations.

Extended periods of sitting during meetings and office work (often)

Mix of standing, sitting, and walking during lab time and examination of equipment.

At some locations, provides Health, Safety, and Environmental leadership in the form of spot checks and making regular H&S challenges.

At some locations, can deliver entire lab H&S audits.

Preferred Education & Experience:

Bachelor's Degree in Engineering with Registration as a Professional Engineer, with likely 6+ years of work experience in similar industry and/or 3 years at the qualified level or a 3 years College Diploma in a relevant technological discipline, with likely 6+ years of work experience in similar industry and/or 3 years at the qualified level

Knowledge of CSA, UL, and IEC standards; variety of test procedures

Knowledge of CSA programs and services

Leadership and management skills

Computer proficiency (word processing); keyboarding

Strong problem-solving ability; detail-oriented

Strong organizational, time, and project management skills

Ability to work unsupervised

High-level communication skills (verbal and written)

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.