UPS
CGT Operational Excellence Coordinator/Investigator
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Job Description
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Job Description
In this role, the candidate is responsible for investigating CGT Issues and tracking compliance of the CGT function at Marken. This role will also provide support to other roles within Marken such as our Senior Manager of Operational Excellence, and all the CGT. Leads, as required, and will interface with other members of the wider Marken family to ensure consistency in our accountability to our CGT clients.
Main Duties and Responsibilities
- Act as a lead investigator.
- Perform root cause analysis, close deviations, and effectiveness checks.
- Provide guidance on investigations to co-investigators and operational staff.
- Issue escalation and mitigation.
- Identify trends within the investigations team and report findings to CGT management and quality CGT staff.
- Create and expedite Client Incident Report (CIRs)- Investigation summary reports for the clients.
- Actively participate in calls with customers if required.
- Identify and suggest robust Corrective and Preventative Actions.
- Analyze and highlight issue and CAPA trends.
- Support assignment of proper corrective actions.
- Collaborate with Marken Vendor and Logistics Service Provides to complete investigation and CAPAs.
- Track and communicate process improvements in the region including Standard Operating Procedures.
- Lead and/or support and facilitate regional continuous improvement events
- Perform calculation, data collection in support of Marken operations, global initiatives, and management reviews.
- Identify inconsistencies and/or deficiencies in the QMS and report them to CGT management and quality CGT Staff
- Identify any process gaps that were observed in Markens procedures during the investigation.
- Work closely with local quality coordinators, Quality Managers and Directors.
- Support other Operational Excellence activities as needed.
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- Perform weekly metrics on CAPA system (number of issues and CAPAs completed per week, number of issues completed overdue, issues effective versus ineffective).
- To do weekly follow up of the issues and CAPAs.
Additional responsibilities may be required to support the CGT Driver Excellence Program
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.
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