Dementia UK
Challenge Events Assistant
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About the Role
Dementia UK’s Mass Participation team is looking for a Challenge Events Assistant to join their ambitious team.
This is an exciting opportunity to join the Challenge Events Team where you will help coordinate the day-to-day activities of the team, providing crucial administrative support and helping to deliver excellent supporter experiences.
As a Challenge Events Assistant, you will act as the first point of contact for challenge event supporters, responding to enquiries within agreed timeframes and ensuring excellent stewardship through email, SMS, and phone, to motivate, recognise, and reward supporters to encourage their long-term support. You will also attend in-person on event days, thanking our supporters for their fundraising.
Responsibilities
- Coordinate fundraising resources
- Prepare fundraising materials ahead of race day events
- Ensure post-campaign data is utilized efficiently to thank supporters
- Oversee administrative processes for the team including data entry, monitoring new supporters, and updating project plans
Requirements
- Experience of building positive relationships and customer service expertise
- Understanding of using databases and Office 365
- Excellent communication, organizational, and planning skills
- Ability to prioritize your workload
Benefits
- Competitive salary: £30,000 - £35,000 per annum
- Full Time, Permanent contract
- Hybrid working, two days per week in our Aldgate, London office
- 33 days of annual leave (plus eight bank holidays)
- Enhanced maternity, paternity, and adoption leave, and shared parental pay
- Family-friendly policies
- 8% employer pension contribution (Aviva)
- Life assurance cover at 3 x annual salary
- Health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- Confidential employee assistance programme (Medicash)
- Access to a wellbeing app
- Flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more
- Learning and development opportunities including bespoke training and access to LinkedIn Learning
- Commitment to employee health and wellbeing
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Our Culture
In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognize and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organization lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity, and inclusion.
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Our supportive and nurturing workplace culture has recently earned us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organization).
Closing Date
Wednesday 9th September 2026 at 11.59pm
How to Apply
If you would like to be part of a collaborative team delivering an exciting year of challenge events and have the opportunity to develop your fundraising and supporter stewardship experience, whilst helping our supporters make a difference for families affected by dementia, then apply now.
If you have any queries, please get in touch with us at recruitment@dementiauk.org.
Important Notice
This role is subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.
Dementia UK is a Disability Confident employer. If you would like support to make an application, contact recruitment@dementiauk.org.
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