Experis UK
Change Analyst - NHS
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Location: London
Contract: Until March 2027
Rate/Salary: £450 per day (inside of IR35)
Working Pattern: Hybrid
About The Role
Our client is a leading consultancy supporting a large NHS Trust with a range of transformation digital programmes. They are looking for an experienced Change Analyst to join the team and support the successful delivery, implementation and adoption of a portfolio of patient-facing digital services.
This is an exciting opportunity to work at the heart of NHS digital transformation, helping clinical teams and patients successfully adopt new technologies and ways of working.
The role will focus on understanding the impact of digital change across the Trust, engaging with stakeholders and clinical services, and supporting solutions from initial concept through to implementation, go-live and benefits realisation.
The Digital Portfolio
The role will support a diverse portfolio of patient-facing digital solutions, including:
- Personal Health Records and Patient Engagement Platforms
- Telephony and switchboard services
- Personalised Care and Support Planning
- Virtual health and remote monitoring services
- Patient communications, messaging and PROMs platforms
- Online and virtual consultation platforms
- The NHS App
- Other emerging patient-facing digital technologies
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Key Responsibilities
As Change Analyst, You Will
- Lead and support change activity from concept through to implementation and benefits realisation
- Work closely with clinical, operational and digital stakeholders to understand requirements, impacts and readiness for change
- Undertake current state and future state process mapping to identify opportunities for improvement
- Support the design and development of prototypes and future ways of working
- Coordinate and support user acceptance testing and user testing
- Develop change and implementation plans to support successful adoption
- Support training, communications and stakeholder engagement activities
- Provide floor-walking and go-live support to users and clinical teams
- Identify and manage risks, issues, dependencies and barriers to adoption
- Ensure appropriate governance requirements are identified, documented and progressed for approval
- Monitor delivery against baseline metrics and benefits realisation measures
- Produce progress updates and benefits realisation reporting for relevant stakeholders
- Help ensure that new digital solutions deliver the intended improvements to patient and staff experience
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About You
We are looking for a Change Analyst with experience of delivering change within a NHS environment.
You Will Ideally Have
- Proven experience working in a business change or change analysis role in a NHS environment (Essential)
- Experience supporting the implementation and adoption of digital technology
- Strong stakeholder engagement and communication skills
- Experience working with clinical and/or operational teams
- Experience of process mapping and business process improvement
- Experience supporting user testing, implementation and go-live activities
- An understanding of change management methodologies and approaches
- Experience working with third-party suppliers and technology providers
- The ability to analyse business requirements and translate them into practical change activities
- Experience working with KPIs, baseline measures and benefits realisation
- Strong organisational skills and the ability to manage multiple workstreams and stakeholders
NHS Experience in a Change role is essential due to the nature of the projects.
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