Walsall Council
Change and Adoption Lead
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Salary: £51,597 - £54,730 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office)
Closing Date: 10th July 2026
First Stage Interview Date: W/C 20th July 2026 (Teams)
Second Stage Interview Date: 30th July 2026 (In-Person)
We're looking for an experienced and enthusiastic Change and Adoption Lead to join our Business Change team and play a key role in ensuring change delivers measurable and lasting business benefits.
Reporting to the Head of Transformation, you will lead and support the successful adoption, embedding and sustainment of change across a diverse portfolio of projects and strategic initiatives. Working closely with project teams, business leaders and stakeholders, support successful adoption and ensure change is sustained after implementation.
This is an exciting opportunity for someone who is passionate about stakeholder engagement, successful change and helping the organisation realise lasting benefits.
Main Job Responsibilities
- Support the adoption and embedding of organisational, service and strategic change initiatives, ensuring successful uptake of change and benefits.
- Identify and address barriers to adoption, working collaboratively with project teams and stakeholders to mitigate risks and resolve issues.
- Support the monitoring and measurement of change adoption following implementation.
- Support the tracking and realisation of project benefits, ensuring intended outcomes are embedded into day-to-day operations.
- Work alongside Business Change Project Managers to embed adoption strategies into project plans.
- Design and deliver communication plans and materials that keep stakeholders informed and engaged.
- Coach and support Sponsors, managers, and stakeholders on good adoption practices and their role in embedding change successfully.
- Develop practical tools, templates, and guidance that support adoption activity and help improve change capability across the organisation.
- Facilitate workshops, focus groups and training sessions to support end-users in adopting new systems, processes and behaviours.
- Monitor and evaluate stakeholder feedback and adoption metrics to inform improvement activities.
- Act as a point of reference for adoption and embedding activity across the wider transformation portfolio.
- Contribute to governance and reporting activities by providing adoption, readiness and benefits insights.
- Promote a culture of collaboration and innovation, encouraging stakeholders to contribute to successful change efforts.
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We're Looking For Someone Who Has
- Relevant experience or qualifications in change management, project delivery, organisational development, or related disciplines are desirable.
- Experience supporting adoption, embedding, stakeholder engagement, or business readiness activities within transformation or project environments.
- Experience supporting adoption and embedding activities that help teams transition successfully into new ways of working.
- Experience supporting benefits realisation, post implementation embedding, or transition into business-as-usual environments is desirable.
- Excellent communication and stakeholder engagement skills, with the ability to build trust and influence at all levels.
- Experience in designing and delivering engagement and communication plans to support organisational change.
- Proven ability to identify resistance to change and develop strategies to overcome it effectively.
- Knowledge of training and support strategies to enable end-users to adopt new processes, systems, or behaviours.
- Strong organisational and coordination skills, with the ability to manage multiple change activities simultaneously.
- Experience working collaboratively with project managers and cross-functional teams to align change initiatives with project goals.
- Analytical skills to monitor and evaluate the success of change efforts, using metrics and feedback to inform continuous improvement.
- Evidence of continuing professional development.
- A passion for driving positive change and embedding sustainable transformation across an organisation.
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What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About Us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
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