Twinings
Change and Adoption Manager
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Application Deadline: 15 September 2023
Department: Program Optimus
Location: Andover
Description
Great People Work Here
Transforming WHAT we do and HOW we do it.
We are embarking on a huge program of global business transformation enabled by the implementation of a new global technology solution. The delivery and embedding of this technology solution across our highly successful and highly de-centralized business will change the way we work forever, enabling greater data insight, simplification of processes and ways of working and creating greater collaboration across the business.
Our TwO OCM team are searching for a Change and Adoption Manager, to be a part of our biggest TwO Transformation programme “Optimus”. Initially this role will be delivering the change and adoption for the remaining “waves” (go-lives), however this role will look beyond the programme and be a part of shaping how we do OCM in TwO in the future.
This is a global role and requires a Change Manager who can demonstrate hands-on experience of implementing change on major transformation programmes.
Experience of ERP and major transformation programmes is a must and ideally PROSCI qualified (or experience of implementing ADKAR).
Key Responsibilities
- Responsible for global implementation of change and adoption across the multiple waves of Optimus, using the existing OCM Optimus “blue-print” and adapting it to fit the local requirements. From revising CIAs through to ensuring continuous post-implementation adoption
- Global team management of Optimus Change Managers and management of specialist local OCM resources as required
- Work with the OCM Director on key vendor selection for local markets where specialist OCM resourcing will be sourced for Optimus delivery
- Responsible for OCM change and adoption measurement and metrics suite
- Refresh the Optimus OCM strategy (where required) and contribute to the roadmap beyond Optimus, including org design to support OCM in the future
- Key member of OCM Leadership team contributing strategically on how we implement OCM beyond Optimus and in day-to-day decision making
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Reporting to OCM Director
Skills, Knowledge and Expertise
- 10+ years as a Change and Adoption Manager, with specific experience in major transformation and ERP programmes in hands-on implementation (not just the theory).
- Ideally PROSCI qualified or minimum experience of using ADKAR to deliver change management.
- Experience in managing global OCM teams including specialist OCM external resources (in parallel due to overlapping schedule).
- Creativity and flexibility in delivering OCM, to tailor adoption activities to deliver “wow” for the local markets.
- Comfortable working in an environment of change and ambiguity.
- Experience within FMCG is desirable but not essential.
- Comfortable with a high degree of accountability with high visibility of personal contribution.
- A continuous learner, willing to explore, learn and grow both yourself and the service we offer in OCM.
- Happy to work on the detail and delivery as well as the design and creation.
- Strong commercial and business awareness
- Results and outcome driven– KPI focused.
- Willing to operate in a complex, global environment.
- Personal impact, influence, and credibility.
- Flexible approach, ability to adapt to a variety of people, situations and demands.
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Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Bupa Private Medical Insurance
- Competitive Car Allowance
- Competitive Monthly bonus scheme
- Development and training program with the opportunity to earn more based on increased skill level
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