Aquent
Change and Adoption Manager [AQ-21514]
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Unleash Your Impact as a Change and Adoption Leader
Are you a visionary change leader passionate about driving successful technology adoption and realizing tangible business value? We are seeking an exceptional individual to join a dynamic team, where you will be instrumental in guiding enterprise customers through critical transformations. This is an exciting opportunity to shape how organizations embrace and maximize the potential of advanced digital solutions, directly impacting their success and market leadership.
In this pivotal role, you will be the architect of change, collaborating closely with expert delivery teams to design and implement organizational change management (OCM) strategies. Your expertise will ensure that customers not only adopt but truly thrive with sophisticated digital experience and media platforms. You will translate complex technical implementations into seamless, user-centric transitions, driving measurable value and fostering long-term success for our clients.
Key Responsibilities
- Develop and execute comprehensive change management strategies and adoption roadmaps, aligning them with customer business objectives and solution implementations.
- Conduct thorough organizational readiness assessments, stakeholder analyses, and change impact assessments to identify key areas for intervention.
- Design and deliver impactful training programs, communication plans, and enablement materials to foster widespread end-user adoption.
- Collaborate strategically with project managers and solution consultants, ensuring change activities are seamlessly integrated with implementation timelines and milestones.
- Facilitate engaging workshops, leadership alignment sessions, and cultivate change champion networks with key customer stakeholders.
- Define and meticulously track adoption metrics and Key Performance Indicators (KPIs), reporting progress and potential risks to engagement leads and customer sponsors.
- Proactively identify organizational risks and resistance points, recommending effective mitigation strategies to ensure smooth transitions.
- Support robust post-go-live sustainment planning, ensuring long-term adoption and continuous value realization.
- Contribute valuable reusable frameworks, templates, and best practices to enhance the organization’s change management capabilities.
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What You’ll Bring (Must-Have Qualifications)
- Strong dedicated experience in organizational change management, adoption strategy, or similar consulting roles.
- Demonstrated success in supporting enterprise software implementations, particularly with marketing technology, CRM, CMS, or comparable platforms; Adobe Experience Cloud experience is a significant plus.
- Exceptional facilitation, presentation, and stakeholder management skills, with a proven ability to engage and influence C-level and senior executive audiences.
- Proficiency in developing core change management deliverables, including readiness assessments, comprehensive communication plans, detailed training curricula, and adoption scorecards.
- Outstanding written and verbal communication abilities.
- The capacity to work autonomously in a remote, client-facing consulting environment, while effectively collaborating with geographically distributed project teams.
- A Bachelor’s degree in a relevant field or equivalent professional experience.
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What Will Set You Apart (Nice-to-Have Qualifications)
- Experience gained within a professional services or systems integrator environment.
- Familiarity with Agile or hybrid project delivery methodologies.
- Background in digital marketing, customer experience, or digital transformation initiatives.
- Prior experience as an independent consultant or subcontractor supporting large technology vendors.
- Change management certification (e.g., Prosci, ADKAR, CCMP) is preferred, with Prosci certification being a significant advantage.
Client Description
A multinational cloud-based software company specializing in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.
Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process to those with a medical condition, disability, or neurodivergence.
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