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Change and Adoption Manager
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Job Title: Change and Adoption Manager
Location: Shoreditch (Hybrid – 2-3 days per week onsite)
Duration: 6 months contract initially
The Opportunity:
Client’s Professional Services is seeking an experienced Change and Adoption Manager to support enterprise customer engagements. This individual will partner with client’s delivery teams to design and execute organizational change management (OCM) strategies that drive adoption of Client’s Experience Cloud and Digital Media solutions, ensuring customers realize measurable value from their investment.
Key Responsibilities:
- Develop and execute change management strategies and adoption roadmaps tailored to customer business objectives and client’s solution implementations.
- Conduct organizational readiness assessments, stakeholder analysis, and change impact assessments.
- Design and deliver training programs, communication plans, and enablement materials to drive end-user adoption.
- Partner with client’s project managers and solution consultants to align change activities with implementation timelines and milestones.
- Facilitate workshops, leadership alignment sessions, and change champion networks with customer stakeholders.
- Define and track adoption metrics and KPIs; report on progress and risks to client’s engagement leads and customer sponsors.
- Identify organizational risks and resistance points, and recommend mitigation strategies.
- Support post-go-live sustainment planning to ensure long-term adoption and value realization.
- Contribute reusable frameworks, templates, and best practices to client's change management practice.
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Required Qualifications:
- 5+ years of experience in organizational change management, adoption strategy, or related consulting roles.
- Proven experience supporting enterprise software implementations (marketing technology, CRM, CMS, or similar platforms strongly preferred; Adobe Experience Cloud experience a plus).
- Strong facilitation, presentation, and stakeholder management skills, including experience engaging C-level and senior executive audiences.
- Experience developing change management deliverables: readiness assessments, communication plans, training curricula, adoption scorecards.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote, client-facing consulting environment while collaborating with distributed project teams.
- Change management certification (e.g., Prosci, ADKAR, CCMP) preferred.
- Bachelor's degree in a related field or equivalent professional experience.
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Preferred Qualifications:
- Experience within a professional services or systems integrator environment.
- Familiarity with Agile or hybrid project delivery methodologies.
- Experience in digital marketing, customer experience, or digital transformation initiatives.
- Prior experience as an independent consultant or subcontractor supporting large technology vendors.
- Prosci certified.
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