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Change and Communications Lead
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Change & Communications Lead – B2B SaaS
Remote UK | 6 Months + Likely Extension
£65,000–£75,000 pro rata OR £450–£550 per day
FTC or Consultant / Contract
YourCode Recruitment is hiring an experienced Change & Communications Lead to support an established B2B SaaS organisation through a significant product transformation and launch programme.
This is not a traditional internal communications role. You’ll work at the centre of a major product change, taking ownership of communications, stakeholder engagement, customer transition and launch readiness. Working across Product, Customer Success, Marketing, Sales, Support and senior leadership, you'll ensure internal and external stakeholders receive clear, timely and effective communications throughout the transition.
The Role
You’ll own and coordinate the communications programme supporting the product change from early engagement and launch readiness through to customer migration and post-launch adoption.
Key Responsibilities
- Develop and own the product change communications strategy
- Build communication plans for different customer and stakeholder groups
- Manage communications across pre-launch, launch, migration and post-launch adoption
- Develop customer migration and transition communications
- Coordinate launch announcements, updates and readiness activity
- Create clear messaging, FAQs, customer communications and briefing materials
- Work closely with Product, Customer Success, Marketing, Sales and Support
- Manage senior and executive stakeholder communications
- Maintain launch calendars, communication milestones and governance
- Monitor stakeholder readiness and engagement
- Identify communication and adoption risks throughout the programme
- Support customer-facing teams with messaging, toolkits and materials
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What We're Looking For
- Significant senior communications, change or transformation experience
- Experience supporting SaaS/software product launches, platform migrations or digital transformation
- Strong customer-facing communications experience
- Excellent written communication and messaging skills
- Strong senior stakeholder management experience
- Experience coordinating complex, cross-functional programmes
- Ability to manage multiple workstreams simultaneously
- Experience of product launch, customer migration or change adoption
- Highly organised, proactive and comfortable working independently
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B2B SaaS or software experience would be highly advantageous. We're particularly interested in candidates who have previously helped an organisation communicate and manage a significant product or platform transition.
Engagement Details
- Initial term: 6 months
- Likely extension: Up to 9 months
- Location: Fully remote within the UK
- Occasional office visits / workshops
- FTC: £65,000–£75,000 pro rata
- Consultant / Contract: £450–£550 per day
Both FTC and consultant/contract applications will be considered.
Apply now for a confidential discussion with YourCode Recruitment.
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