Government Property Agency
Change and Continuous Improvement Manager
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Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon
Job Summary
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services.
Innovation And Progress Underpin Our Behaviours. We Foster a Culture Of Lifelong Learning, Where Curiosity And Self-improvement Are Encouraged. Our Four Core Values Are At The Heart Of Everything We Do. They Shape Our Culture And Guide How We Work, Lead And Grow Together:
Striving for excellence - We always aim to deliver great results
Empowering through respect - We insist on fair treatment for all, always
Acting with integrity - We consistently do the right thing
Succeeding together - We rely on each other to achieve success
We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.
We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
Job Description
The Corporate Performance Team sits at the heart of the GPA, working across the entire organisation (and with key external stakeholders) to help ensure that it is best delivering against short and long term objectives, vision and strategy and as such, is delivering the best possible service to our Clients and Customers.
Reporting to the Head of Change and CI (Corporate) and sitting within the Corporate Performance Team, this role is critical to successfully navigating the GPA's complex change horizon and embedding a culture of continuous improvement as a core part of our operating model. You will play a pivotal role in transitioning the strong foundations built under the previous CI Programme into enduring Business As Usual (BAU) practices, ensuring ongoing corporate oversight of new CI activities. This role is also essential in addressing feedback from the people survey, with a key objective to improve staff confidence in the GPA's ability to effectively manage change. By supporting the transition to enterprise portfolio management, you will enable a more strategic and tactical approach to change activity across the organisation.
Note - This is a new role and therefore the job description will remain flexible and subject to change as the role is matured. There is a real opportunity here for the successful candidate to shape their own role and the role of the team, so you must feel comfortable and thrive in navigating ambiguity.
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Key Responsibilities
- Deliver ongoing support and resources to targeted CI activity, proactively helping people across the organisation to improve and adapt to new processes, systems, and ways of working.
- Embed CI and change management good practice, actively promoting CI and change management as a core skill (specifically under Innovation) and cultivating it as an organisational mindset.
- Support delivery and improvement of the GPA change management strategy and framework.
- Develop, deliver, and embed a comprehensive CI framework, providing tools and resources into the GPA's way of working through initiatives such as dedicated masterclass sessions.
- Work closely with the Head of Change and CI (Corporate) and Enterprise Portfolio colleagues to support the development and delivery of enterprise portfolio management principles.
- Collaborate with communications teams to thoroughly understand key stakeholders, analyse how CI and change affect them and lead internal communications activity.
- Maintain and nurture a community of CI workstream leads alongside a wider CI/change champion community across the GPA, facilitating the sharing of good practice, achievements, and vital lessons learned.
- Upskill and support leadership across all grades, ensuring they are equipped to deliver effective change and help our people with their response to change activity.
- Work closely with business areas to provide targeted business change management and CI delivery when needed, drawing upon external expertise where appropriate to ensure successful implementation.
- Support high-level strategic planning by maintaining a cross-organisation overview of change activity, ensuring initiatives are aligned to support transformational change and holding senior leaders and business areas to account for their delivery.
- Ensure continuity of CI activity and change management support for critical business operations while supporting scoping future business needs.
Person specification
This role requires a proactive Continuous Improvement and Change professional capable of navigating a landscape of high ambiguity and supporting the embedding of new CI and change practices where a "fixed manual" does not yet exist. You should be a self-starter with a continuous improvement mindset, demonstrating the ability to manage a complex workload independently while maintaining high standards of delivery. You must be able to communicate in a highly engaging manner, encourage joined-up teamwork, and fully understand how your strategic activities align with wider GPA priorities.
Essential Criteria:
Experience & Technical Skills
- Demonstrable experience in Continuous Improvement and/or Change Management methodologies, with a proven track record of championing innovation and best practices to drive process improvements.
- Demonstrable stakeholder engagement and communication skills, with experience working alongside communications functions to understand audience impacts and tailor engagement approaches accordingly.
- Demonstrable experience of sharing and promoting best practices to create a culture of learning, specifically including establishing, maintaining, or supporting networks, capability strategies, or communities of practice (such as champion networks).
- Strong analytical and strategic skills, with the ability to transition project-based work into sustainable BAU activity and support portfolio management principles.
Desirable Criteria:
- A suitable professional qualification (or willingness to work towards one) within continuous improvement or change management.
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Qualifications And Accreditations
Desirable criteria:
- A suitable professional qualification within continuous improvement or change management; for example: APMG Change Management, Prosci, Lean Six Sigma or Agile Project Management.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Changing and Improving
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Customer Perspective
- Commercial Acumen
- Property Market Knowledge
- Innovation
Alongside your salary of £43,936, Government Property Agency contributes £12,728 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in a new window).
Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.
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