Responsibilities

What you’ll be doing

As a Change Communications Manager you’ll be responsible for designing communication strategies that engage our colleagues and for delivering communications to support change and transformation programmes.

You’ll be ensuring that colleague communication journeys are considered and clear and working with leaders every day to bring the modern mutual to life for colleagues.

As part of a specialist communications team, you will plan, manage and deliver complex change communications, with skill, empathy and attention to detail.

You’ll shape change strategy and delivery plans by using, understanding and interpreting insight about the preferences and interests of the target audience(s), what has worked well and the best communication channel(s) to reach them.

You’ll support change and transformation programmes with structured, colleague focused communications, tailored to audience needs.

You’ll do all this in line with our Nationwide brand and tone of voice.

About you

As a minimum requirement, you’ll have:

• Experience of delivering a wide range of communications campaigns, with Excellent communication skills
• Ability to plan and deliver complex change communications in tight timelines with colleague experience at the heart of delivery
• Experience of communicating complex change across a range of subjects and audiences
• Stakeholder management experience at all levels with strong focus on influencing
• Ability to cut through and find solutions and shape outcomes when working in ambiguity
• An ability to write and speak clearly and effectively, adapting style to suit the audience, with experience of report writing and formal presentation creation
• Experienced at understanding, analysing and interpreting insight
• Understanding of working within financial services or other highly regulated environments
• Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables
• Likely to have a degree or similar qualification in relevant field(s) such as marketing, public relations, public affairs, internal communications, change management, event management, planning or social investment; or equivalent knowledge gained through with relevant transferrable skills and experience

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important