Hays
Change Delivery Lead
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Job title: Change Delivery Lead
Duration: 12 months
Pay: £800 per day PAYE (Inside IR35)
Location: 50% in-office attendee monthly in their Stratford, London office
Would you like to join a team that partners with business areas to deliver change supporting technology, regulatory, process and behavioural improvements?
About the organisation
Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition.
About the team
Our Change Directorate is transforming the FCA into a dynamic, digital, data-led regulator, helping us oversee some of the UK’s most complex and vital financial markets.
The Ops & DTI Change Department drives transformation across the organisation’s operational backbone and its data and technology capabilities. It delivers change initiatives that enhance internal operations, modernise systems and leverage data, digital and innovation to improve regulatory effectiveness.
About the role
Our Business Change teams operate within the Project Delivery Framework, working within projects and programmes as part of the delivery lifecycle. While delivery teams are accountable for designing and implementing solutions, Business Change focuses on the people and organisational impacts – helping ensure change is understood, absorbed, and sustained across the organisation.
Responsibilities
- Develop and deliver change management activities to support the successful implementation of AI programme initiatives, helping to shape the rollout approach, deployment strategy and adoption plans to maximise business readiness and uptake.
- Lead stakeholder engagement across senior leaders, business teams and technology delivery teams to drive alignment and support for change.
- Assess business impacts and develop strategies to support adoption, manage resistance and embed new ways of working.
- Design and deliver communications, engagement and knowledge-sharing activities to build awareness, understanding and confidence in AI solutions.
- Drive business readiness activities, ensuring people, processes and teams are prepared for change.
- Provide governance, oversight and quality assurance of the training plan and associated deliverables developed by third-party suppliers, ensuring they are fit for purpose, aligned to programme objectives and organisational needs, and support successful business adoption.
- Monitor adoption and change outcomes, identifying risks and implementing actions to maximise uptake and benefits realisation.
- Provide business change expertise and advice to programme, business and technology stakeholders to support successful delivery and sustainable change.
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What we’re looking for
Minimum
- Significant experience of leading business change projects, leading teams in successful delivery of organisational change, particularly on transition programmes involving changes to people, processes, IT, culture and behaviour.
- Significant experience of delivering business change across a variety of project and programme methodologies
Essential
- Significant experience (typically 8+ years) delivering business change and transformation initiatives within large, complex organisations.
- Proven experience developing and implementing change management strategies, rollout approaches and adoption plans to support organisational change and the embedding of new ways of working.
- Strong stakeholder management skills, with experience engaging and influencing senior leaders, business stakeholders and delivery teams.
- Experience leading business readiness, adoption and implementation activities for technology-enabled change programmes.
- Experience designing and delivering communications, engagement and awareness activities to support successful change outcomes.
- Experience working with cross-functional teams, suppliers and third parties to ensure the successful delivery of change, communications, learning and adoption deliverables.
- Ability to monitor adoption outcomes, identify risks and issues, and implement actions to maximise benefits realisation.
- Strong understanding of change management methodologies, tools and techniques.
- Excellent communication, facilitation and relationship management skills, with the proven ability to build trust with and operate effectively across business and technology functions.
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Desirable criteria
- Experience working in a regulated environment, preferably within financial services, government, regulatory bodies or similarly complex organisations.
- Experience supporting the implementation and adoption of Artificial Intelligence (AI) solutions, including Generative AI and/or Agentic AI.
- Experience working with product-based technology delivery teams and agile delivery approaches.
- Familiarity with benefits management and measuring adoption and business value from digital transformation initiatives.
Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
What are the next steps?
If you are interested in the role, click the apply button and we will get in touch with you to discuss next steps.
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