Twinings
Change Director- Project Optimus
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Application Deadline: 25 May 2022
Department: BizTX
Location: Andover
Description
Transforming WHAT we do and HOW we do it.
We are embarking on a huge program of global business transformation enabled by the implementation of a new global technology solution. The delivery and embedding of this technology solution across our highly successful and highly de-centralized business will change the way we work forever, enabling greater data insight, simplification of processes and ways of working and creating greater collaboration across the business.
The Project Optimus Change Director will play a key role in ensuring the smooth delivery of the project through the careful management of the change activities required to achieve it.
The role holder will focus on the organisational changes required to ensure a perfect ‘go-live’ in each location. This will include identification of changes to business processes, systems and technology, job roles and organization structures. They will also play a lead role on project engagement, and communication activities, as well as training design and delivery.
The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize any resistance to the changes. The Change Director will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
The Change Director will lead a team of specialists directly and will also need to work through many others in the organisation (including an extended change network) to achieve a successful outcome, primarily through ensuring that all change management activities are integrated into local implementation plans.
The change manager will act as a coach for senior leaders in helping them fulfil the role of change sponsor within their business unit or function. The change manager may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
Although the programme is international in orientation it is envisaged that the majority of this role will be performed from the home-base of the Change Director. However, as with all international projects it is likely that, from time-to-time, there will be the need to travel to internationally. It is not envisaged that there will be the need to spend extended amounts of time away from the home base.
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Key Responsibilities
- Define Change strategy- Provide a detailed change strategy that describes the program level organisational change management activities that are specific to Optimus. This includes specific deliverables and methods that address factors such as guiding principles, objectives, leadership/stakeholder management, change network, organisational readiness, leadership alignment and engagement, KPIs, HR levers/people processes, education and communication, job/role design, training and knowledge transfer.
- Define and apply a structured methodology to lead change management activities- Apply a change management process and use of tools to create a strategy to support adoption of the changes required by Project Optimus.
- Lead on all project communication and engagement efforts- Support the design, development, delivery and management of communications and engagement strategies.
- Assess the change impact- Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Define the approach for training delivery (including resources and materials)- A detailed plan that includes the approach, key activities, RACI to design, develop, deploy and sustain training for key stakeholder groups including project team and end users.
- Define the knowledge transfer approach- A detailed approach and delivery of transferring knowledge from the consultant Systems Integrator to the client’s team to include the plan, timeline and required templates to assess and monitor knowledge transfer.
- Contribute to the design of the future target operating model (people and org) and transition plans- Ensure the target TOM is in place and that each business/function develop plans to transition effectively
Additional responsibilities are also likely to include:
- Completion of change management assessments
- Identify, analyse and prepare risk mitigation actions
- Support and engage senior leaders
- Develop and maintain influence and stakeholder engagement plans
- Support organizational design and definition of roles and responsibilities
- Integrate change management activities into overall project plan
- Evaluate and ensure end-user readiness for go-live
- Tracking and reporting of issues to project team and project steering
- Define and measure success metrics and monitor overall change progress
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Skills Knowledge and Expertise
- A solid understanding of how people go through change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional communication skills, both written and verbal
- Ability to clearly articulate messages to a variety of audiences
- Experience of adult learning practices and the development of training events and materials
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Experience with large-scale organizational change efforts
Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Bupa Private Medical Insurance
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