HSBC
Change Execution Enablement Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Change Execution Enablement Manager. This role is to be based in Birmingham, Sheffield, Leeds or Chester.
This is an exciting opportunity to work at the center of HBUK’s simplification and Automation agenda. You will have a direct influence on outcomes that matter, customer experience, colleague productivity, operational resilience and speed to value.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
- Collaboratively design, enable and deploy consistent and comprehensive customer journey frameworks, to deliver on business and customer outcomes
- Provide enablement and guidance on how to run value streams and AI training
- Support and coach teams to optimise agile/value stream ways of working through practical guidance, facilitation and structured artefacts
- Applying customer journey thinking to shape change approach, prioritise pain points and protect customer outcomes
- Enable safe and scalable adoption of approved, internal AI capabilities to improve colleague productivity and customer outcomes, in partnership with relevant stakeholders
- Curate and deliver regular senior stakeholder and team engagement: communication content, training/ enablement materials (toolkits, FAQs, playbooks, briefing packs, immersion sessions); ensuring clarity, consistency and practical re-usability
- Strong planning and co-ordination skills to deliver the strategic landscape for future growth, manage priorities and coordinate multiple workstreams, all with a high level of attention to detail to ensure accuracy and aligned governance
- Bring diverse perspectives together, build trust, and create shared ownership across teams, Value Streams and working groups to deliver a continual improvement approach to solutions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
To be successful in this role you should meet the following requirements:
- Extensive experience in working in business strategy, customer journey mapping, value stream construct and agile ways of working
- A background in either Retail Banking / Wealth or Commercial Banking is recommended but you must have a strong knowledge of the UK market
- Demonstrable experience delivering change enablement/adoption
- Understanding of AI capabilities, how to operationalise adoption and how to use AI responsibly and boost productivity
- Practical AI literacy, able to explain capabilities, identify adoption barriers and enable rollout responsibly
- Ability to grasp complex business problems and design solutions to address these to deliver customer and business outcomes
- Ability to take a commercial stance when evaluating decisions and the ability to translate insights into actionable change
- Ability to influence a large and diverse set of stakeholders including senior execs
- An ability to communicate through visualisation and storytelling
- Strong coaching, training and facilitation skills, including content curation
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills