Freshwater Recruitment
Change Lead
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Freshwater Recruitment is working with a leading, technology-driven organisation that is embarking on a major transformation of its commercial technology landscape.
We’re looking for an experienced Change Lead to take a programme-level lead on the people and organisational side of this transformation, helping teams successfully adopt new technology, processes and ways of working.
This is a great opportunity for an experienced Change professional who enjoys working across complex programmes, influencing senior stakeholders and making sure technology investment translates into meaningful business outcomes.
The Role
As Change Lead, you’ll develop and lead the change strategy across multiple interconnected workstreams. You’ll be responsible for ensuring that the people, process and organisational impacts of the programme are properly understood, planned for and actively managed.
Key responsibilities will include:
- Developing and maintaining the programme change strategy and integrated change plan.
- Leading stakeholder analysis and engagement across impacted business areas.
- Building trusted relationships with senior leaders, business owners and programme stakeholders.
- Coaching senior leaders and sponsors to effectively lead and champion change.
- Influencing and constructively challenging stakeholders where alignment, behaviours or competing priorities could impact successful adoption.
- Leading change impact assessments across people, processes, roles, operating models, data and ways of working.
- Defining and tracking business readiness criteria and adoption measures.
- Coordinating change activity around releases and implementation, including communications, training, business preparation and post-launch reinforcement.
- Working with SMEs and business teams to identify learning and support requirements.
- Identifying change-related risks, issues and dependencies and ensuring appropriate interventions are put in place.
- Providing clear change insight, status and recommendations to programme leadership and governance forums.
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You’ll ideally bring:
- Significant experience delivering business change across complex programmes
- Strong knowledge of business change principles and practical experience applying structured change approaches
- Experience of leading Change activities on a Salesforce implementation
- Experience across stakeholder engagement, change impact assessment, readiness, communications and adoption
- The ability to connect technology delivery with business processes, operating models, behaviours and measurable business outcomes
- Strong influencing and facilitation skills, with confidence working with senior stakeholders
- Excellent communication skills and the ability to translate complex information into clear, engaging messages
- Strong planning and organisational skills, with the ability to manage activity across multiple workstreams, releases and deadlines
- A proactive and pragmatic approach, with the judgement to identify resistance, readiness gaps and change risks
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Why this role?
This is a genuinely programme-level Change Lead role, you’ll have the opportunity to shape how change is delivered across a significant technology transformation, working directly with senior stakeholders and influencing how new capabilities and ways of working are adopted.
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