Infinity Quest
Change Management Specialist
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In-scope technologies/products:
Technologies In Scope of Assignment: Network Voice Products Including but not exclusively Cisco, Avaya & Vodafone Business Unified Communications (VBUC)
Skillsets required:
Required by Job Role: Infrastructure Platform Product Working Knowledge and proven Implementation Skills.
In addition:
- Jira
- Confluence
- Agile Methodology & Tools
- Facilitation
- Change Strategy and Planning
- Effective Governance
- Accountability
- Risk Management
- Technical Delivery
- Change Strategy & Planning
- Planning Tracking & Reporting
- Agile Mindset
- Collaboration
- Customer Centricity
- Critical Thinking
- AI Literacy
- Change Adoption
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From the Job Role:
- Develops the sequence for integration related tasks in collaboration with the PO and aligned to the Lab backlog
- Catalogues and manages dependencies between the lab and other teams
- Works with stakeholders outside of the lab to ensure interlock to enable the lab to deliver at pace
- Identifies blockers to delivery and where possible mitigates / resolves, escalating to product owner(s) / lab leadership where required
- Acts as interface between the supplier (3rd Party) and key business stakeholders
- Manages complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery
- Coordinates the integration process and / or implementation events across shared infrastructure (e.g. Upgrading the Mainframe); leads on the SI process, coordinating parties to get the change over the line
- Provides expertise (not content) for governance activity owned by the Product Owner, e.g. PRIA, for change across multiple labs
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