Cora Health
Change Manager
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Location: Cora Health, The Lightbox, Quorum Park, Benton Lane, Newcastle-upon-Tyne, NE12 8EU
Contract Type: 12 month Fixed Term Contract
Salary: up to £47,000 (depending on experience)
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Purpose of the Job Role
We’re looking for an experienced Change Manager to join Cora Health’s IMT team on a 12-month fixed-term contract. Based at our Newcastle Head Office with hybrid working, you’ll take ownership of the organisation’s Change Request (CR) and Business as Usual (BAU) change portfolio, ensuring change is effectively assessed, prioritised, governed and delivered through to operational transition. You’ll act as a central point of coordination across business, clinical, operational and technology teams, helping to ensure resources are focused on the highest-value activities while changes are delivered safely, efficiently and in line with our governance, security and clinical safety requirements.
What you’ll be doing
- Own and manage the organisational Change Request and BAU change pipeline, overseeing intake, triage, assessment and prioritisation.
- Coordinate Change Management Board (CMB) and Change Approval Board (CAB) processes, ensuring appropriate documentation, governance and approvals are in place.
- Work closely with clinical, operational, corporate and IMT stakeholders to understand requirements, priorities, dependencies and delivery constraints.
- Manage demand and capacity across Portfolio, PMO, Development, Applications, BI, Infrastructure and Clinical Integration teams.
- Monitor approved changes through the full lifecycle, including design, build, testing, deployment and operational transition.
- Ensure appropriate testing, documentation, training, communications, business readiness and handover activities are completed.
- Produce regular reporting on pipeline status, backlog health, delivery performance, trends and service performance.
- Identify and resolve risks, conflicting priorities, dependencies and resource constraints, escalating issues where appropriate.
- Continuously improve Cora Health’s change processes, governance and ways of working, supporting the development of the wider change management framework.
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What we’re Looking For
- Demonstrable experience managing change requests, work backlogs or delivery pipelines, ideally within a structured governance environment.
- Strong stakeholder management and relationship-building skills, with the ability to work confidently across technical, clinical, operational and corporate teams.
- Excellent organisation and prioritisation skills, with the ability to manage multiple workstreams, competing priorities and deadlines.
- Strong analytical and problem-solving abilities, with a pragmatic approach to resolving delivery, resource and priority conflicts.
- Good understanding of change management, change lifecycles and service transition, with an appreciation of software delivery, infrastructure and operational services.
- Excellent written and verbal communication skills, including the ability to facilitate workshops and present complex information clearly to senior stakeholders.
- A degree-level qualification or equivalent practical experience, alongside evidence of professional development in change, project delivery or service management. A formal Change Management qualification such as APMG Change Management would be desirable.
- Desirable: Experience within healthcare, the NHS or another regulated sector, alongside knowledge of ITIL, change control, release management, clinical safety, information governance and cyber security. Experience with tools such as Monday.com, Azure DevOps or Jira would also be advantageous.
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Why work for Cora Health?
At Cora we’re passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:
- Generous Holiday Entitlement: Benefit from up to 25 days of holiday (plus public holidays) to relax and recharge. If you’d like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
- Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
- Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
- Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.
- Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.
- Flexibility: Work in a way that supports home life, through hybrid working options and flexibility in working hours and times.
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