Adroit People Limited (UK)
Change Manager
London
Posted about 22 hours ago
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Greetings from Adroit People,
Role: Change manager
Location: London, UK
Permanent
Hybrid
Job Spec:
- Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners, and server owners to support a smooth end-to-end patching pipeline.
- Providing governance and oversight of timely operating system patch delivery.
- Creation and management of patching schedules/slots.
- Creation and management of change tickets and following up on required approvals.
- Coordinating the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.
- Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners, and server owners to resolve scheduling issues and improve overall patch compliance.
- Managing weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests, and progressing Windows & VMaaS escalations.
- Perform a support role for patch management tooling, including ServiceNow.
- Act as a key contact for internal audit, external audit, and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area, and audit queries relating to patch status, scheduling, and technology-specific matters.
- Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.
- Interfacing with Major Incident Management teams for critical, out of band, patch deployments.
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Years of experience: Min 5 years
Skills and Experience:
- Experience of patch management processes, vulnerability management concepts, and related tooling.
- Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
- A good understanding of Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.
- A good understanding of cloud-hosted compute environments.
- Strong Excel skills and the ability to perform data analysis.
- Experience of Agile methodology and using Jira.
- Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.
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