BSI
Change Manager
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Job Title: Change Manager
Location: Covent Garden, London or Milton Keynes (Hybrid)
Contract Type: Fixed-term contract until the end of 2027
About the role
We are looking for an experienced Change Manager with strong communications capability to support BSI’s Assurance Integrated Programme (AIP), a significant people-led organisational change programme.
As part of BSI’s Group Change Delivery approach, AIP brings together linked operating model and organisational changes across Key Account Management, Quality & Compliance and APAC.
This is a practical delivery role where you will work closely with the AIP Change Lead, programme and workstream teams, senior leaders and communications colleagues to ensure change is understood, coordinated and effectively adopted across the organisation.
You will help create a joined-up view of change across the programme, ensuring impacts, stakeholders, communications, readiness, risks and dependencies are clearly understood and managed. A key part of the role will be helping leaders and colleagues understand what is changing, why it is changing and what it means for them as the organisation transitions to new ways of working.
The role is based from either our Covent Garden or Milton Keynes offices on a hybrid basis, with flexibility required to work with stakeholders across UK, EMEA, AMAS and APAC time zones when needed.
Key Responsibilities
- Develop and maintain an integrated change plan for the Assurance Integrated Programme, bringing together change impacts, timelines, audiences, communications, readiness activity, risks and dependencies.
- Provide hands-on change management and communications support to the AIP Change Lead, programme team and individual workstreams.
- Build and maintain a joined-up view of organisational change across the programme, identifying overlaps, dependencies and potential areas of change impact.
- Translate complex programme and operating model changes into clear, practical communications for different stakeholder groups.
- Develop communications and engagement activity that helps colleagues understand the purpose, impact and timing of change.
- Work closely with senior leaders and business stakeholders to build understanding, engagement and ownership of change.
- Partner with workstream leads to identify impacted audiences and ensure change implications are understood and addressed.
- Support business readiness activity, helping identify where additional engagement or intervention is required ahead of implementation.
- Coordinate change activity across multiple programme workstreams, ensuring messaging and engagement remain aligned.
- Identify change risks, issues and dependencies and ensure these are understood and managed appropriately.
- Work collaboratively with communications colleagues to ensure programme communications are clear, timely and consistent.
- Support leaders and teams as they transition to new operating models, structures and ways of working.
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What we’re looking for
Essential
- Strong experience working as a Change Manager within organisational change, transformation or operating model programmes.
- Demonstrable experience developing and delivering change communications alongside broader change management activity.
- Experience supporting complex programmes involving multiple workstreams, stakeholder groups and dependencies.
- Strong stakeholder management skills with the confidence to work with senior leaders and programme teams.
- Ability to translate complex change into clear, engaging and audience-appropriate communications.
- Experience developing integrated change plans covering impacts, communications, readiness, risks and dependencies.
- Strong organisational and planning skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- A practical, delivery-focused approach with the ability to operate effectively in a fast-moving programme environment.
- Comfortable working across different regions, cultures and time zones when required.
Highly desirable
- Experience supporting large-scale organisational or operating model change.
- Experience working within a global, matrixed organisation.
- Experience working within a structured change delivery or programme governance environment.
- Previous experience partnering closely with internal communications teams.
- Experience supporting change across multiple countries or regions.
Benefits
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
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About Us
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
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