HCLTech
Change Manager
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Change Manager
Responsibilities
- Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners, and server owners to support a smooth end-to-end patching pipeline.
- Provide governance and oversight of timely operating system patch delivery.
- Create and manage patching schedules / slots.
- Create and manage change tickets and follow up on required approvals.
- Coordinate the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.
- Support central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners, and server owners to resolve scheduling issues and improve overall patch compliance.
- Manage weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests and progressing Windows & VMaaS escalations.
- Perform a support role for patch management tooling, including ServiceNow.
- Act as a key contact for internal audit, external audit, and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area, and audit queries relating to patch status, scheduling, and technology-specific matters.
- Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.
- Interface with Major Incident Management teams for critical, out-of-band, patch deployments.
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Requirements
- Years of experience: Min 5 years
- Experience of patch management processes, vulnerability management concepts, and related tooling.
- Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
- A good understanding of Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.
- A good understanding of cloud-hosted compute environments.
- Strong Excel skills and the ability to perform data analysis.
- Experience of Agile methodology and using Jira.
- Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.
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How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
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