Change Manager, Enterprise Change Management - Remote

Center of Excellence and Community of Practice Enablement

• Support Enterprise Change-Management Center of Excellence and Community of Practice activities by contributing to shared tools, templates, practitioner resources, reusable learning assets, facilitation materials, discussion guides, and continuous improvement efforts.
• Helps maintain a practical inventory of organizational change resources and examples that can be reused across programs, workstreams, and divisions.
• Apply organizational change practices in ways that are scalable, transparent, and equitable, while avoiding unnecessary administrative burden.

Engagement and Change Leadership

• Partner with business leaders, sponsors, project teams, and change practitioners to support effective change leadership behaviors.
• Provide coaching and guidance on sponsorship, communication, reinforcement, and visible support for change.
• Facilitate alignment across business partners to promote consistent messaging, coordinated execution, shared accountability for adoption, collaboration, knowledge sharing, and adoption of enterprise change practices.

Communications, Training, and Adoption

• Design and support communication and training strategies that translate complex changes into clear, relevant, and audience-centered messages.
• Partner with learning, development, project, and business teams to identify training needs and support readiness for impacted groups.
• Contribute content, feedback, examples, facilitation support, reusable learning assets, job aids, and discussion guides that support change capability across the enterprise.
• Support adoption planning by connecting communications, training, leader engagement, and reinforcement activities into a cohesive change approach.

Measurement, Insights, and Continuous Improvement

• Use data, team member feedback, and observations to refine change strategies, support improved outcomes, and identify where change management practices are creating value, are overly burdensome, or where simplification or additional support may be needed.

Required Experience, Education and Skills

• Minimum 8 years relevant experience
• Prosci certification or equivalent change management training preferred
• BA/BS degree or equivalent combination of education and experience
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent working knowledge and application of training and communications methodologies and best practices
• Strong working knowledge of project management and other lifecycle methodologies
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions

What would make us excited about you?

• MA degree or equivalent combination of education and experience
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition:

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits

Career Growth:

We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace:

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging:

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability:

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B,