How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We’re a Building Society and we do banking. Our difference? We’re owned by, and run for, our customers who have their mortgages, savings, current or business accounts with us. We were founded with a strong underlying social purpose, to help people save and buy homes of their own. We continue to be guided by this same social purpose today, as we implement our Blueprint for a Modern Mutual - “Banking, but fairer, more rewarding and for the good of society.” In Complaint Operations, we put things right when complaints are escalated to the Financial Ombudsman Service, helping deliver fair outcomes for customers while learning from this insight to improve how we resolve complaints in the future.
The successful candidate will play a key role in delivering initiative activity across Complaint Operations (FOS), supporting change that will be determined and prioritised more centrally. You will lead and coordinate business change activity across the full change lifecycle, from shaping delivery approaches and engaging stakeholders through to business readiness, implementation and benefits realisation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role requires someone with strong change management experience, excellent stakeholder engagement skills, and the ability to deliver at pace in a complex, highly regulated operational environment. You will work closely with central change teams, operational leaders and subject matter experts to ensure change is delivered in a controlled, thoughtful and effective way for colleagues and customers.
This is a fantastic opportunity to make a real difference in an organisation famed for its values and sense of social purpose.
This is a 6 month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Dunfermline, Wakefield or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you&data=05|02|Samantha.Graham@nationwide-jobs.co.uk|c3d3225d77e54ab5a92008dedc2cceff|18ed93f5e4704996b0ef9554af985d50|0|0|639190282163461695|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI=&reserved=0].
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills