Hays
Change Manager
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IT Change Analyst / Manager
Remote Working
£490 Per Day via Umbrella
We are looking for an IT Change Analyst / Manager to join our client to work within an ITIL based Change Management framework, who are a leading competitor within the telecoms industry.
Your Role:
- Own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests
- Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel
- Identify, escalate, and manage risks and issues to ensure changes are deployed effectively within the live environment
- Identify new ways of working to enhance the existing process and strive for simplicity in the management of Changes
- Accurately communicate all relevant planned Changes to impacted customers and stakeholders
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Who we're looking for:
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- Understanding of ITIL Change Management methodology
- ITIL v4 Foundation certificate is desired
- Organised and delivery focused, strong planning skills, effective time-management
- Proven experience on ServiceNow or similar ITSM frameworks
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