Neos Networks
Change Technician
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Change Technician
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base Location: Havant
Salary: Up to £29,800 depending on experience + performance-related bonus + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern: 12 Month Fixed Contract
What is the Role?
Within this role, you’ll ensure effective management & coordination of changes across our network, services & products, from initiation & assessment to completion & review, and in line with SLA’s to our customers. These changes will be a mixture of customer deliveries, network infrastructure build, and supplier-raised changes.
You will need to work closely with stakeholders to ensure timely submission & review of changes adhering to customer lead times, for example, with attendance on Change Advisory Board (CAB) & project review meetings to ensure change impact is understood and controlled, with approval or challenge as appropriate.
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Excellent customer service is required to ensure that customer expectations are managed through regular communication to all areas of the business and at all levels. Strong communication skills and the ability to use your own initiative, alongside excellent time management and organizational skills and the ability to prioritize and coordinate tasks are essential for this role.
What do I need?
To be successful in this role, you'll ideally have experience of working within an ITIL-based change management process in a technical arena (IT, Telecoms), and be proficient with data management, task coordination, and situational awareness.
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We're looking for someone who possesses excellent time management skills and has the ability to work on their own initiative and manage a busy workload. You'll have excellent communication skills and the ability to build effective relationships at all levels both internally and externally.
Next Steps
Once you’ve submitted your application online, we’ll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact careers@neosnetworks.com
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