Kinly
Change & Training Manager - SAP S/4HANA Public Cloud – Contract
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Located - Remote, UK (must be able to travel to Sunbury, Surrey when and if required)
Contract Type - 6 months
Day Rate - up to £575.00
Start Date - Immediate and urgent
Recruitment Process - this role is being recruited directly and so no agency approaches will be accepted at all.
Role Overview
This role leads Organisational Change Management (OCM) and Training for the SAP S/4HANA Public Cloud workstream within a Professional Services transformation programme, including its integration into SAP Sales Cloud Version 2 (CRM) and SAP CPQ (Configure, Price, Quote).
The role owns end-to-end adoption for the lead-to-cash and project-to-cash processes spanning S/4HANA, Sales Cloud V2 and CPQ.
Programme Context
This position sits alongside two peer change managers on the wider programme:
- A SuccessFactors Change Manager, owning OCM and training for the HR/People workstream.
- A ServiceNow Change Manager, owning OCM and training for the IT Service Management workstream.
The S/4HANA Public Cloud Change & Training Manager coordinates with both peers on shared governance, a joint communications calendar, aligned stakeholder mapping, and integrated readiness/cutover reporting — but owns delivery only for the S/4HANA Public Cloud, Sales Cloud V2 and CPQ scope.
Scope Split - The role is weighted toward training delivery, with change management as the smaller but essential supporting discipline:
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Key Responsibilities – Training (60%)
- Conduct training needs analysis by role across Sales, Quoting/CPQ, Professional Services delivery and Finance-facing touchpoints.
- Design role-based curricula and learning paths spanning S/4HANA Public Cloud, Sales Cloud V2 and CPQ processes.
- Develop training materials: facilitator guides, QRGs, e-learning, in-app guidance and simulations.
- Build and run a Train-the-Trainer (TTT) programme for super-users and local trainers.
- Plan and oversee training delivery logistics, scheduling and environment/UAT readiness.
- Track certification/competency completion and report training KPIs.
- Align training content with the SuccessFactors and ServiceNow training tracks where roles are impacted by more than one workstream.
Key Responsibilities – Change Management (40%)
- Run change impact assessments/readiness diagnostics for Professional Services affected by S/4HANA, Sales Cloud V2 and CPQ.
- Build and execute the stakeholder and communications plan, including sponsor engagement and executive messaging.
- Establish a change network/champion model to support local adoption.
- Coordinate with the SuccessFactors/ServiceNow change managers on shared governance cadence and integrated readiness planning.
- Manage resistance, adoption risk and reinforcement activity through go-live and hypercare.
- Track adoption KPIs and support benefits realisation reporting
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Required Experience & Skills
- Proven OCM and training delivery on SAP S/4HANA programmes; Public Cloud edition experience preferred.
- Experience with CRM/Sales transformation (SAP Sales Cloud, Salesforce, or equivalent), ideally integrated with an ERP backbone.
- Exposure to CPQ or quote-to-cash process change.
- Experience in multi-workstream, coordinating with parallel change managers (HRIS/SuccessFactors, ITSM / ServiceNow, etc)
- Strong training architecture and instructional design background, including Train-the-Trainer models.
- Professional Services industry experience (project-based delivery, resourcing, billing) is an advantage.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.
Equal Opportunities:
Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.
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