Henley Executive
Channel Account Director
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Channel Account Director - Telecoms
Remote Working
£45,000 – £50,000 basic, £90,000 – £100,000 OTE
We’re recruiting a high‑impact Channel Account Director to join a leading organisation within the Communications sector. This is an exceptional opportunity for an experienced channel professional to take ownership of a strategic partner portfolio and drive commercial growth across both SME and enterprise accounts.
In this senior role, you’ll manage a blended portfolio of partners, ranging from smaller billing SMEs to high‑value enterprise accounts, ensuring retention, satisfaction, and long‑term revenue expansion. You’ll act as a trusted advisor, strengthening relationships, uncovering commercial opportunities, and delivering structured account development strategies that support partner success.
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Key Responsibilities
- Own and manage a mixed portfolio of SME and enterprise channel partners
- Build strong, strategic relationships and identify growth opportunities across all accounts
- Conduct regular account reviews to understand partner needs, challenges, and commercial objectives
- Lead retention and churn‑risk conversations with confidence and commercial awareness
- Proactively identify upsell and cross‑sell opportunities across your partner base
- Monitor account health metrics and resolve issues before they escalate
- Act as an internal advocate for your partners, ensuring exceptional service and support
Skills & Competencies
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- 3+ years’ experience in channel, B2B sales, or account management
- Proven ability to build and maintain strong professional relationships at all levels
- Experience in telecommunications, SIP, UCaaS, or technology channel sales (highly desirable)
- Strong commercial awareness with the ability to spot and convert revenue opportunities
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Confident managing multiple priorities and deadlines
- Skilled in handling difficult conversations, including retention and churn discussions
The successful candidate will receive a £45,000 – £50,000 base salary, plus £45,000 – £50,000 commission (Uncapped), alongside an excellent benefits package.
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