OCS
Chaperone (Zero Hours)
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About The Role
OCS are looking for an enthusiastic and capable individual to form a key part of the team on a zero hours contract basis. The provision of Chaperoning service for staff, contractors, and visitors to facilitate the safe and secure movement of people, goods, and services in and around the client site.
Key Responsibilities
- To receive and make welcome all visitors to the site ensuring they are correctly hosted and not allowed to unescorted (security clearance dependant).
- To liaise with Front of House/Reception colleagues, site security office, and services requestor to deliver a site chaperone service in line with security requirements.
- To ensure all vehicles used in the undertaking of the chaperone service are maintained, clean, and in excellent operational condition, reporting any defects to the line manager.
- To assist mobility impaired visitors with transportation and access on, off, and around the site.
- To remain with and in the line of sight of person/s under chaperone until they are safely delivered to and under escort of suitably security cleared personnel/visitor host.
- Develop an understanding of OCS and the client in order to improve personal contribution to the company and all staff interacted with that will increase operational output and performance of the Front of House Chaperone service.
- To provide additional support by way of chaperone services in order that OCS can undertake maintenance, project, or tasks that enhance the overall contract service provision.
- To carry out all reasonable tasks that may be requested from time to time by the client or OCS management.
- To provide site chaperone services in line with contract Service Hallmarks and Customer Service Policy.
- To follow OCS’s Code of Conduct and comply with the Client’s company rules and maintain a high standard of discipline.
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Personal Specification
- Smart, presentable appearance.
- Excellent interpersonal and communication skills.
- Use of own initiative.
- Full UK Driving licence with no endorsements.
- Personable, approachable, and able to work as part of a multi-functional team.
- Proven track record within customer service and/or similar role.
- Well organized with the ability to prioritize.
- High level of understanding of customer service excellence and the ability to deliver quality service.
- The ability to attain and retain security clearance to SC level.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
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Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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