Harnham
Charge Back Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Charge Back Specialist
London - 5 Days Onsite
12 Month Contract
Inside IR
£195 Per Day
This is an opportunity to join a business at a pivotal stage in the evolution of its fraud function. You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.
The Company
They are a well-established consumer-facing organisation with a significant eCommerce presence and high transaction volumes. Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities. As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.
The Role and Deliverables
- Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes.
- Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes.
- Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes.
- Produce reporting and insights that support fraud strategy and operational decision-making.
- Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.
- Recommend and support the implementation of best practice fraud controls within an eCommerce environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Skills & Experience
- Strong experience in chargebacks, payment fraud or fraud operations.
- Strong understanding of chargeback processes, dispute management and fraud investigation workflows.
- Ability to analyse fraud trends and identify opportunities for preventative action.
- Experience designing and implementing fraud controls, frameworks and operational processes.
- Background within eCommerce, online retail or high-volume transaction environments.
- Strong analytical, stakeholder management and communication skills.
- Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial.
- Experience producing actionable fraud reporting and insights is advantageous.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desired Skills and Experience
- Chargebacks, Chargeback Management, Dispute Resolution, Payment Fraud, Fraud Operations, Fraud Prevention, Fraud Analysis, Fraud Investigation, eCommerce Fraud, Card Payments, Payment Processing, Risk Management, Fraud Detection, Transaction Monitoring, Financial Crime, Fraud Controls, Fraud Strategy, Root Cause Analysis, Loss Prevention, Payment Disputes, Risk Controls, Fraud Monitoring, Chargeback Regulations, Visa Chargebacks, Mastercard Chargebacks, Fraud Reporting, Data Analysis, Process Improvement, Operational Excellence, Stakeholder Management.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills