Starflight Aviation
Charter Manager
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About Starflight Aviation
Founded in 1990, Starflight Aviation has been delivering bespoke private jet and helicopter charter solutions for over 35 years.
Our reputation has been built on exceptional service, meticulous attention to detail, and an uncompromising commitment to safety, security and discretion. Originally specialising in the music and entertainment industry, we now support a diverse international client base including Fortune 500 companies, high-net-worth individuals, family offices, sports teams, government officials and royalty.
With headquarters at Farnborough Airport, a regional office at Teterboro Airport (New York), and sales offices across Chicago, Florida, Phoenix and Washington DC, we provide global private aviation solutions 24 hours a day.
Location: Farnborough Airport (Office Based)
Salary: £50,000–£60,000 + Bonus (Dependent on Experience)
About the Role
We are looking for an experienced Charter Manager to join our growing team.
This role is suited to someone with a minimum of two years' experience in private aviation charter sales or brokerage. You should already be confident managing aircraft charter enquiries from initial request through to completed flight, sourcing aircraft worldwide, negotiating with operators, and delivering exceptional service to high-value clients.
Working alongside the Senior Charter Manager and Director of Charter Sales, you will take ownership of the full charter lifecycle while building long-term client relationships and identifying new business opportunities.
This is a fast-paced, commercial role where no two days are the same. You'll be working with prestigious clients who expect outstanding service, rapid responses and flawless execution.
Following your initial training period, you will join our shared out-of-hours duty rota, helping deliver Starflight's 24/7 global charter service.
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Key Responsibilities
- Manage private jet and helicopter charter enquiries from initial enquiry through to successful trip completion.
- Source and negotiate aircraft worldwide, securing the most suitable solution for each client's requirements.
- Prepare competitive charter quotations and manage bookings through to confirmation.
- Coordinate every operational aspect of confirmed charters, ensuring a seamless client experience.
- Prepare comprehensive flight briefs and oversee all pre-flight planning.
- Build and maintain strong relationships with aircraft operators, clients and industry partners.
- Monitor live flights and proactively manage schedule changes, operational issues and client requests.
- Identify and develop new business opportunities through networking, referrals and relationship management.
- Maintain accurate records within the company's CRM and operational systems.
- Represent Starflight professionally at client meetings, aircraft departures and industry events.
- Ensure all activities comply with company procedures and aviation industry best practice.
Candidate Requirements
Essential:
- Minimum two years' experience as a Charter Manager, Charter Broker or in a comparable business aviation charter role.
- Demonstrable experience managing the complete charter process from enquiry through to successful flight completion.
- Strong knowledge of the global private aviation market, including aircraft types, operator capabilities, airport infrastructure and charter regulations.
- Commercially minded with excellent negotiation skills and the ability to maximise both client satisfaction and company profitability.
- Proven ability to build lasting relationships with high-net-worth individuals, family offices, corporate clients and aircraft operators.
- Excellent communication, organisational and time management skills.
- Ability to prioritise multiple urgent requests while maintaining exceptional attention to detail.
- Calm and decisive under pressure with excellent problem-solving ability.
- Self-motivated, ambitious and target-driven.
- Good understanding of aircraft availability, market pricing, positioning and supplier relationships.
- Confident using CRM systems and aviation sourcing platforms.
- Willingness to participate in an out-of-hours rota, including evenings, weekends and public holidays.
- Ability to travel within the UK and internationally when required.
- Full UK driving licence.
- Right to work in the United Kingdom.
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Desirable:
- Additional language skills.
- Existing relationships within the business aviation industry.
Benefits
- Competitive salary of £50,000–£60,000 depending on experience.
- Annual performance bonus.
- Generous Christmas bonus.
- Private healthcare following successful completion of probation.
- Pension with up to 5% employer contribution.
- 24 days annual leave plus statutory holidays.
- Time off in lieu for weekend and public holiday duty.
- National and international travel opportunities.
- Career progression within a growing global private aviation company.
Job Type: Full-time, Permanent
Location: Farnborough Airport GU14 6XA (Office Based)
Required Experience:
- Business Aviation Charter: Minimum 2 years (Essential)
Education:
- A-Level or equivalent
Licence:
- Full UK Driving Licence
Work Authorisation:
- Must have the legal right to work in the United Kingdom.
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