HM Revenue & Customs
Chartered Surveyor - Complex Caseworker - National Taxation
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Birmingham, Bristol, Cambridge, Cardiff, Carmarthen, Colchester, Durham, Exeter, Folkestone, Hull, Lancaster, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Norwich, Nottingham, Oxford, Plymouth, Preston, Sheffield, Southampton, St Austell, Stoke-on-Trent, Swansea, Wrexham
Job Summary
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This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC.
HMRC Valuation Office are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
Job Description
Role Overview
This role sits within the National Taxation team of District Valuer Services (DVS). The National Taxation team provide valuations and advice for National Taxation purposes on behalf of HMRC, MHCLG and DWP.
This is a technical surveying and leadership role. It is an excellent opportunity to lead on high profile and complex casework in National Taxation, Community Infrastructure Levy, Right to Buy and DWP Benefits.
You will work within a fast-paced team to meet increased client requirements. Using your knowledge, skills and experience you will provide technical leadership, guidance, and valuation advice to clients.
This role will be covering a wide geographical area for inspection and case management purposes, you will be expected to travel and spend time in London and other VO locations in connection with this role, which may include overnight stays.
DVS Is The Business Stream Tasked With Providing a Range Of Statutory And Non-statutory Functions, Many Of Which Date Back To The Founding Of The VO In 1910. These Are:
- Provision of advice on valuations and apportionments for national taxation purposes.
- Provision of valuations and property advice for Other Public Bodies (OPBs) to support their implementation of a wide range of regulatory and legislative functions.
- The delivery of government policies and estate strategies in situations where there is a property requirement related to the exercising of a public function and or public money is involved.
The majority of the work is untied and undertaken on a contractual ‘earned funding’ full cost recovery charging basis. Some is fix funded.
Key Responsibilities
- Support the DVS management team by working closely with Team Leaders and the Sector Head to maintain a diverse, agile workforce, enabling the effective redeployment of skills across the sector to meet quality standards and deliver against budgetary targets.
- Lead the delivery and review of complex and high-profile National Taxation valuation casework, including HMRC and DWP valuations supporting the administration of Benefits, Right to Buy and Community Infrastructure Levy ensuring effective risk management, quality assurance, timely delivery and the appropriate realisation of tax yield.
- Providing Trade related valuations and Development Appraisals with a significant focus on the London geographical area.
- Collaborate with a broad range of specialists on technical and policy issues.
- Providing detailed technical guidance, training, and mentoring to caseworkers supporting capability development and the consistent application of valuation standards.
- Report to a wide range of stakeholders, up to and including senior officials and Ministers where necessary.
- Drive improvements in customer satisfaction and overall taxpayer experience.
- Act as an expert witness, appearance before arbitrators and tribunals, and preparing submissions of evidence to independent experts and Lands Tribunals where required.
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Person specification
Our ideal candidate will have advanced technical surveying knowledge. The role requires excellent stakeholder engagement skills, the confidence to understand and appropriately challenge client requirements, and the ability to manage risk effectively. You will also be able to coach and support colleagues whilst maintaining awareness of the wider political, economic, environmental and legislative context.
Essential Requirements
- Full MRICS or FRICS. You must be willing to work towards or already hold Registered Valuer status through RICS Valuer Registration Scheme (VRS), criteria as determined by the RICS is as follows: Regulatory Rules.
- Advanced technical surveying knowledge, underpinned by a strong understanding of relevant legislation, case law and professional practice relating to taxation, with the ability to use sound judgement, technical expertise and negotiation skills to deliver high quality outcomes in complex valuation cases.
- Strong and inclusive leadership skills, with the ability to deliver organisational objectives champion innovation and sharing of best practice, while providing coaching, mentoring and technical guidance to develop capability and support the successful delivery of complex casework.
- Strong communication skills, with the ability to build credible relationships and influence a range of stakeholders.
- Awareness of the wider political, economic, social, technical, environmental, and legislative context that impact the profession, with the ability to apply problem-solving techniques and sound technical and professional judgement, to identify and mitigate risks.
- Experience of delivering projects or services to high quality standards using effective prioritisation skills to manage competing demands.
- Full UK driving licence - There may be the need for occasional travel to London and other VO locations across the UK with some overnight stays required to support business need. We are reasonable with our expectations and provide flexible working arrangements to support this need.
Licences
A full UK Driving Licence is essential to this role. However, if you are considered disabled under the Equality Act 2010 and do not hold a full driving licence, we will consider your application. Please contact resourcingteamvo@hmrc.gov.uk before you start/submit your application with your details to discuss this further.
Qualifications
- Full RICS Professional membership (MRICS or FRICS).
Memberships
- Full RICS Professional membership (MRICS or FRICS).
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
- Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
You will be asked technical questions at interview to assess your professional knowledge, experience and advanced technical surveying knowledge.
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Salary
Alongside your salary of £59,342, HM Revenue and Customs contributes £17,191 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
How To Apply
If you can meet our person requirements above, we are keen to hear from you.
To apply for this post, you must complete an online application with the following:
- A CV setting out your Job History, Full Qualifications, Previous skills and experiences.
- A Personal Statement (maximum 750 words), please outline your suitability for the role. Please pay particular attention to the ‘Essential Requirements’ and ‘Person Specification’ outlined in the advert when providing your answer.
Sift - 25 August 2026 Please note these dates are provisional and may be subject to change.
We will assess you on your CV, Personal Statement, Membership and Qualifications.
Should a large number of applications be received, an initial sift may be conducted using the CV. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Interviews - W/C 07 September 2026 Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview.
Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.
We will assess you on the Behaviours listed in the job description, Strengths, Technical and a Presentation.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Presentation
You will also be required to conduct a 5-minute presentation. Information on
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