Serco
Chief Architect
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Chief Architect – Serco Group
Hybrid working
At Serco, we deliver essential public services across defence, transport, justice, immigration, healthcare and citizen services. We are a team of 50,000 people responsible for delivering services that matter to millions of people every day. Our work is complex, operationally demanding and often high-profile — but at its heart is a simple purpose: to impact a better future for the people and communities we serve.
We are currently hiring for a Chief Architect to act as the senior architectural authority for Serco Group Technology. Reporting to the Group Technology Director, this role will shape, assure and evolve Serco’s enterprise-wide technology landscape, ensuring platforms, data, services and operating models are coherent, secure, scalable and aligned to business strategy.
In the near term, you will provide architectural leadership across a major transformation programme, ensuring design decisions are robust and aligned to global blueprints. Beyond this, you will set architectural standards, guide roadmaps, govern products and platforms, and identify where emerging technologies can improve delivery, efficiency and business outcomes.
What you’ll be doing
- Act as the senior design authority for Group Technology across transformation, products, platforms and services.
- Define Target Operating Model principles and design guardrails across people, process, service, data and technology.
- Assure design quality across transformation waves, resolving conflicts, risks and inconsistencies.
- Establish reusable architecture standards, patterns and review processes to improve coherence and reduce rework.
- Translate strategic objectives into practical options, recommendations and decision papers.
- Lead design workshops and senior discussions, bringing clarity to complex or sensitive decisions.
- Set the Group architecture roadmap with product, cyber, engineering and delivery teams.
- Identify where new or emerging technologies can improve services, operational performance or customer value.
- Govern product and platform lifecycles, including standards adoption, technical debt and lifecycle management.
- Promote modern engineering practices including DevOps, FinOps, SecOps, automation and observability.
- Mentor architects and senior engineers, helping mature Serco’s architecture community.
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What you’ll need to do the role
- Significant enterprise architecture experience in large, complex technology environments.
- Proven experience shaping Target Operating Models, service models or transformation architectures.
- Strong knowledge of modern architecture patterns, including domain-driven design, event-driven architecture, API-first design and zero trust.
- Experience designing SaaS, PaaS and multi-cloud environments, with strong understanding of cloud economics.
- Strong systems-thinking capability, connecting people, process, service, data and technology design.
- Experience leading cross-functional design activity across business, product, technology and external partners.
- The judgement to assess new technologies pragmatically, balancing innovation, risk, cost, security and value.
- Confidence influencing at senior executive level and representing architecture in governance forums.
- Familiarity with frameworks such as TOGAF, SAFe, COBIT and ITIL 4.
- Experience delivering technology transformation in complex, matrixed or global organisations.
- Relevant architecture qualifications such as TOGAF, AWS, Azure or GCP Professional Architect, ITIL 4 or SAFe would be advantageous.
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What We Offer
- A competitive six figure salary
- Bonus potential (20% on target, 40% max)
- A company car or car allowance
- 10% contributory pension
- 25 days annual holiday
- PMI for you and a partner
- A range of corporate benefits
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