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Chief Commercial Officer - Direct and Facultative
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Chief Commercial Officer (CCO)
The Chief Commercial Officer (CCO) will lead the commercial strategy and execution for the Global Direct & Facultative (D&F) business, delivering sustainable, profitable growth.
Working in close partnership with the Global Head of D&F, this role will drive the global D&F strategy, strengthen client and market engagement, and build a high-performing, globally connected commercial organisation.
A key focus will be supporting international expansion and reducing reliance on London, unlocking growth across priority markets.
The Role
Key Responsibilities
1. Strategic Leadership & Execution
- Execute and evolve the D&F strategy, ensuring alignment to Willis’ broader strategy.
- Drive consistent execution across regions and product lines, aligning Specialty, Geography, and Placement.
- Identify and prioritise growth opportunities across sectors, products, and geographies, including expansion of global D&F hubs.
- Act as a key global liaison for D&F across leadership teams and the wider Willis Group.
- Partner with Finance and key functions to ensure delivery of growth and investment objectives.
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2. Distribution, Client & Market Engagement
- Partner with the Global Head of D&F to shape and deliver the commercial response to market cycles.
- Align senior stakeholders across regions, specialties, and placement to strengthen go-to-market execution.
- Enhance distribution effectiveness through segmentation, prioritisation, and data-driven targeting.
- Represent D&F in the market as a senior leader, reinforcing value proposition and strengthening key relationships.
3. Profitable Growth Focus
- Work with Product, Regional, Sales, and Data & Analytics teams to evolve propositions in line with client needs.
- Champion data-led decision making and support the development of analytics, AI, and digital capabilities (e.g., Neuron, products & lineslips).
- Identify efficiency opportunities and drive timely execution of improvements across the D&F business.
- Embed a culture of disciplined growth, client-centricity, and cross-regional collaboration.
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4. Broader Strategic Contributions
- Support the evolution of the D&F operating model, improving efficiency and reducing duplication across systems and processes.
- Drive execution of key Willis strategic initiatives across D&F globally (e.g., Gemini, Data & Analytics, AI, commission frameworks).
- Ensure alignment and connectivity across the global D&F leadership team, proactively resolving challenges and driving collaboration.
- Contribute to Board materials, QBRs, and leadership forums, playing a key role in shaping strategic priorities.
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