You'll ensure operational execution is predictable, efficient and aligned to the Group's strategic ambitions.

Customer Experience & Service Excellence

Champion an operational culture centred around exceptional customer outcomes. You'll own the customer service operating model, ensuring every interaction reflects Wireless Logic's commitment to quality, responsiveness and reliability. Working closely with Technology, you'll ensure operational resilience during incidents, effective service recovery and continuous improvement of the customer experience. Success will be measured not only by SLA achievement, but by customer satisfaction, loyalty and long-term value.

Commercial Operations & Revenue Performance

Ensure Wireless Logic can scale commercially without compromising operational control. You'll oversee the entire commercial lifecycle—from customer onboarding through to billing and revenue collection—ensuring accuracy, efficiency and a seamless customer experience. Working closely with the CFO, you'll strengthen operational controls, protect revenue integrity and optimise margin through simplified, scalable operating processes.

Operational Transformation & Business Enablement

Lead the continuous evolution of the Group's operating model. You'll simplify processes, improve business systems and drive automation to create an organisation that is increasingly efficient, scalable and data-driven. Your focus will be on reducing complexity, improving productivity and enabling colleagues across the business to operate more effectively.

Governance, Risk & Operational Control

Establish a best-in-class operational governance framework that provides confidence to customers, regulators, investors and the Board. You'll oversee compliance, quality, ESG and legal governance, ensuring robust controls are embedded across the organisation while maintaining the agility required within a fast-growing technology business. You'll create clear accountability, effective decision-making and disciplined operational execution across every function.

Executive Leadership

As a key member of the Executive Leadership Team, you'll translate strategy into operational reality. Working in close partnership with the CEO, CFO, Managing Director of Technology and Chief Product & Marketing Officer, you'll balance customer experience, commercial performance and operational excellence while helping shape the long-term direction of the Group. You'll build a high-performing operations organisation characterised by collaboration, accountability and continuous improvement.

What Success Looks Like

Success in this role will be measured by your ability to:

• Deliver exceptional customer satisfaction and consistently achieve service performance targets.
• Build an operating model capable of supporting continued international growth.
• Improve operational efficiency while reducing cost-to-serve.
• Strengthen commercial execution and protect revenue through robust operational controls.
• Simplify business processes and improve organisational productivity.
• Embed strong governance, compliance and risk management across the Group.
• Build a culture of accountability, continuous improvement and operational excellence.
• Provide confidence to the Executive Team, Board and investors through predictable, high-quality execution.

Required Experience & Attributes

• Proven experience in a senior operational leadership role within a complex, international business
• Strong background in telecoms, IoT, SaaS, or subscription-based environments
• Demonstrated success in building and scaling end-to-end operating models
• Deep understanding of commercial lifecycle management (Contract-to-Cash)
• Experience operating in regulated or compliance-heavy environments
• Strong financial and commercial acumen, including margin and cost-to-serve management
• Experience working in private equity-backed or high-growth organisations is highly desirable

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.