Key Responsibilities

• Own the product strategy and roadmap across RA's platform: the RA Guide apps on iOS and Android, ra.co, promoter and venue tools, Scanner and what comes next. Set clear priorities and sequencing so the company understands what is being built and why.
• Set the standard for mobile as a first-class product environment. Mobile is where much of RA's audience experiences the platform, and where discovery, community and ticketing have the most room to develop.
• Own RA's AI operating model: how AI is used across product development, support, data and company operations, and where it becomes part of the customer product itself. Set clear standards for responsible use, covering customer and promoter data, generated content and product design.
• Own Customer and Promoter Support as part of the platform. Be accountable for service quality, and use what support sees to identify recurring product problems and opportunities for automation and self-service.
• Make promoter self-service materially better. Work with Growth and Revenue on acquisition, onboarding and activation so more promoters succeed on RA without manual intervention.

We’re Looking For

• Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes discounted ClassPass memberships and custom-fitted earplugs.
• Company-led social events, team lunches, and discounts on RA merch.
• Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
• Regular company-wide Q&A’s with senior leadership, along with ongoing virtual educational training sessions for all staff.
• A transparent internal company culture committed to diversity, equity, and inclusion (see: https://ra.co/about/diversity).
• Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).

More About RA

As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities. Our Global Content Network (GCN) and international teams help us establish connections with hyper-niche local scenes.

We became B-Corp certified in 2024, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy and part of a community that meets high social and environmental impact standards.

We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. We aim for our team to reflect the communities we engage with. We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.

Our Values

• Electronic music is art.
• We celebrate the progressive values that underpin electronic music.
• We advocate for a more inclusive and equitable electronic music community.
• We honour the past, present and future of electronic music.
• We use innovation to empower the community.
• We choose honesty over gain and purpose over profit.
• We're always front left.

This role is a permanent, full-time position based in London at our Head Office. Please note: this position requires applicants to be based in London and to work from the office three days per week. The annual salary range for this role is £100,000 to £120,000. If you have questions about the role, please contact work@ra.co.

This listing will be open for a minimum of two weeks from the 4th September. Please be sure to add work@ra.co to your contacts and check your junk/spam folder for emails from us.