Mphasis
Chief Technology Officer - Insurance
London
Posted about 21 hours ago
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The Opportunity
A senior technology leader for Mphasis across the European insurance portfolio (P&C, Specialty, Brokerage, Lloyd’s). You act as the trusted advisor to CTOs and Chief Architects, driving modernization, cloud, AI/GenAI, data, and security strategy. The role requires strong transatlantic fluency to align UK/EU clients with US buying centres while running the Account Technology Office (ATO) and partnering with the NA Insurance CTO to present one unified technology leadership team.
Key Responsibilities
Client Advisory & Trusted Advisor Relationships
- Lead technology strategy for P&C, Specialty, Lloyd’s syndicates, managing agents, and brokers across Europe.
- Build deep knowledge of core systems, specialty platforms, brokerage stacks, and Lloyd’s infrastructure (PPL, DCOM, Crystal).
- Advise on modernization (Guidewire, Duck Creek, Sapiens, SSP, Sequel, Xuber), cloud, AI/GenAI, analytics, cybersecurity, and regulatory change.
- Engage with CTO, CIO, Chief Architect, CISO, and CDO communities.
- Navigate French regulatory expectations (ACPR) and cultural dynamics.
- Represent Mphasis at architecture forums and Lloyd’s Market councils.
Transatlantic Client Coverage
- Shape engagement models for UK-headquartered clients with leadership in North America.
- Ensure architecture consistency and unified commercial narrative with NA Insurance CTO.
- Align solutions to UK/EU and US regulatory regimes (FCA/PRA, ACPR, Solvency II, NAIC, SEC).
- Support joint pursuits and maintain visibility of technology investment decisions across UK, Ireland, and NA.
Account Technology Office (ATO)
- Establish and run the ATO: governance, operating rhythm, stakeholder model, and decision frameworks.
- Drive architecture reviews, standards, delivery health checks, and roadmap alignment.
- Maintain client-specific technology roadmaps and produce executive briefings.
- Use the ATO to align architects, client teams, and account leadership around shared transformation goals.
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Architecture Leadership & Delivery Governance
- Provide end-to-end architecture leadership across P&C platforms, specialty systems, brokerage platforms, cloud (AWS, Azure, GCP), data & analytics, AI/ML, and enterprise platforms (IBM, Oracle, ServiceNow, Salesforce).
- Enforce architecture standards and guardrails.
- Identify technical debt and risks early.
- Partner with CISOs on security architecture and threat modeling.
- Champion Mphasis AI Platform and FDE adoption.
AI/ML, Data Science & Advanced Analytics
- Define AI/ML strategy for underwriting automation, claims intelligence, fraud detection, pricing, specialty risk modeling, and distribution analytics.
- Lead GenAI use cases for Lloyd’s submissions, broker copilots, regulatory automation, and customer personalization.
- Govern data architecture (lakehouse, MDM, lineage) and ensure compliance with GDPR, FCA rules, and French sovereignty requirements.
- Deploy Mphasis AI accelerators and co-develop client AI roadmaps.
Outcome-Led Solutioning
- Anchor engagements to measurable outcomes: combined ratio improvement, claims efficiency, distribution cost reduction, regulatory compliance, and customer retention.
- Map Mphasis platforms/products to European client needs.
- Customize capabilities for Lloyd’s workflows, ACPR reporting, and FCA resilience.
- Ensure each workstream has a clear value hypothesis and measurement plan, tracked through the ATO.
Commercial Growth & Deal Shaping
- Partner with account leadership to identify growth opportunities and shape new SOWs.
- Lead technology strategy in pursuits, providing architecture credibility and business case leadership.
- Translate Lloyd’s reform, FCA expectations, and French digital trends into solution opportunities.
- Support transatlantic pursuits and expand relationships across operations, risk, and compliance.
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Delivery Architect Coordination
- Provide technical direction to delivery architects via dotted-line oversight.
- Build an architecture community of practice.
- Ensure alignment with ATO standards and client principles.
- Provide input on architect performance and capability gaps.
Required Qualifications
- 15+ years in technology leadership, architecture, or consulting, with significant European P&C/Specialty/Brokerage experience.
- Deep domain expertise across underwriting, claims, policy admin, reinsurance, Lloyd’s operations, and brokerage tech.
- Strong knowledge of Lloyd’s ecosystem (PPL, DCOM, Crystal, Blueprint Two, TOM).
- Familiarity with French carriers (AXA, Generali, Allianz France, MAIF, Covéa) and ACPR expectations.
- Enterprise architecture expertise: cloud-native, API-led, microservices, event-driven; AWS/Azure/GCP in regulated environments.
- Hands-on experience with core platforms (Guidewire, Duck Creek, Sapiens, SSP, Sequel, Xuber).
- Proven track record shaping and winning large ($5M+) transformation deals.
- Strong commercial instinct and ability to build executive business cases.
- AI/ML and data science fluency; experience with MLOps and GenAI in financial services.
- Knowledge of enterprise platforms (IBM, Oracle, ServiceNow, Salesforce).
- Fluency in European regulatory frameworks (FCA, PRA, ACPR, Solvency II, DORA, GDPR, NIS2, IFRS 17).
- Ability to build C-level relationships across multiple clients.
- Transatlantic operating experience.
- Excellent English communication; French proficiency preferred.
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Skills
Technology Strategy
Enterprise Architecture
Cloud Computing
AI/GenAI
Insurance Domain Expertise
Client Advisory
Governance
Data Analytics
Cybersecurity
Regulatory Compliance
Deal Shaping
Stakeholder Management
MLOps
Digital Transformation
P&C Insurance
Lloyd's Market Knowledge
Location