Find an apprenticeship
Child Maintenance Service - Apprentice Telephony Caseworker
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Child Maintenance Service - Apprentice Telephony Caseworker
Department for Work and Pensions
Location: Birkenhead (CH41 6DA)
Closing Date: Monday 26 October 2026
Posted on: 13 October 2026
Summary
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.
Wage: £27,866 a year
Training Course: Customer service specialist (level 3)
Hours: Click apply to see full details of the working week for this apprenticeship.
Start Date: Sunday 1 November 2026
Duration: 1 year 3 months
Positions Available: 10
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.
Where you'll work
Great Western House
Woodside Ferry Approach
Birkenhead
CH41 6DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
To be confirmed
Training Course
Customer service specialist (level 3)
Understanding apprenticeship levels
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Business focused service delivery:
- Demonstrate a continuous improvement and future-focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisation’s needs as well as the customer requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost-conscious mindset when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable Qualifications:
- GCSE in: English and Maths (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Click apply for details
About this Employer
You can see full details of this apprenticeship on Civil Service Jobs.
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay [opens in new tab](opens in new tab).
You can see full details of this apprenticeship on Civil Service Jobs.
Ask a Question
The contact for this apprenticeship is: To be confirmed
The reference code for this apprenticeship is VAC2000058975.
Apply Now
After signing in, you’ll apply for this apprenticeship on the company's website.
Sign in or create an account
[Support links](opens in new tab) | [Get help](opens in new tab) or [give us feedback](opens in new tab)
Lower footer links: [Accessibility](opens in new tab) | [Cookies](opens in new tab) | [Privacy](opens in new tab) | [Terms and conditions](opens in new tab)
© Crown copyright
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills