The Confederation, Hillingdon CIC
Children & Young People's Coordinator
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About Us
The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for “Hillingdon to deliver the best primary care outcomes for patients in the whole of London”. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are ‘of the NHS’ but independent, innovative and transformational.
The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.
Our Values
Job Summary
The Children & Young People's (CYP) Co-ordinator will support children, young people and their families to access the right mental health and wellbeing support at the right time.
Working across Primary Care Networks, the postholder will act as a central coordinator between general practice, specialist NHS services, local authority teams, education, voluntary sector organisations and community services.
The role combines care coordination, service navigation, partnership working, pathway development and quality improvement to improve access to early intervention and reduce unnecessary escalation into crisis services.
The postholder will manage referrals, coordinate care, develop strong relationships across organisations and contribute to service improvement through data collection, reporting and evaluation.
Main Duties
- Coordinate referrals across multiple services
- Receive, review and triage referrals into the CYP programme
- Build collaborative relationships across organisations
- Provide advocacy, tailored support and empower self-management within sessions
- Coordinate onward referrals to the most appropriate services
- Support children, young people and families to navigate local services
- Develop individual support plans where appropriate
- Maintain regular contact with families whilst awaiting support
- Escalate safeguarding or clinical concerns appropriately
- Maintain accurate clinical records using digital systems
- Represent the CYP Programme across Hillingdon
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Partnership Working
Develop strong working relationships with:
- GP Practices
- Primary Care Networks
- CAMHS
- CYP Mental Health SPA
- MHST
- School Nursing
- Family Hubs
- Family Help Teams
- Local Authority Services
- Third Sector organisations
- Community providers
Act as the first point of contact for advice regarding available CYP services.
Service Development
Support continuous improvement of the programme by:
- Identifying pathway gaps
- Creation of new initiatives to address pathway gaps
- Mapping local services
- Maintaining relationships with partners
Data and Quality Improvement
- Record programme activity accurately
- Collect outcome measures
- Present data at PCN and programme meetings
- Contribute to service evaluations
Engagement
- Attend PCN meetings
- Promote the CYP programme via engagement initiatives
- Build awareness of referral routes
Governance
- Participate in supervision and case discussions
- Attend MDT meetings
- Complete safeguarding and mandatory training
- Follow information governance procedures
Health and Safety / Risk Management
The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).
Equality and Diversity
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Patient Confidentiality
The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederation, Hillingdon CIC Information Governance Policy and procedures.
The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.
Communication & Working Relationships
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The post-holder will establish and maintain effective communication pathways at all times with project team members.
Special Working Conditions
The post-holder is required to travel independently between sites (where applicable), and to attend clinics and meetings hosted by other agencies.
Job Description Agreement
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Person Specification
Essential Criteria
- Evidence of a high standard of written and spoken English (GCSE or equivalent)
- Degree or equivalent Level 6 qualification in a relevant subject (e.g. Psychology, Social Work, Mental Health, Public Health, Medical & Ethics, Health & Social Care, Childhood Studies, Nursing or a related discipline).
- Excellent communication skills
- Able to work proactively and use own initiative
- Ability to build relationships
- Excellent organisational skills
- Strong IT skills
- Able to prioritise competing demands
- Able to work independently
- Able to analyse information and make appropriate decisions
- Ability to use Microsoft Office, Teams and Excel
- Experience working with Children and Young People
- Experience working in Mental Health
- Experience working within health, social care, education or voluntary services
- Experience coordinating services or managing referrals
- Experience working with multiple agencies
- Experience maintaining confidential records
- Experience using electronic patient record systems
- Understanding of safeguarding
- Full Driving Licence
- Immunisation status - Hep B / MMR
Desirable Criteria
- Coaching or counselling qualification
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