Royal United Hospitals Bath NHS Foundation Trust
Children`s Therapies Medical Secretary
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Job Overview
Children's Therapies Administrator
Are you an organised and proactive administrator who enjoys working as part of a supportive team? We have an exciting opportunity to join our friendly Children's Therapies Team based at the Children's Centre at the Royal United Hospitals Bath.
In this varied and rewarding office-based role, you will provide essential administrative support to our dedicated team of Children's Physiotherapists and Occupational Therapists, helping to ensure children and families receive the highest standard of care.
Working alongside an experienced colleague, you will play a key role in the smooth running of the service. Your day-to-day responsibilities will include managing telephone calls and email enquiries from parents and carers, as well as liaising with professionals across health, education and social care services. Strong communication, organisational and multitasking skills are essential, as you will be supporting a busy and dynamic team.
We are looking for someone who is confident, approachable and able to work efficiently while maintaining excellent attention to detail. Previous administrative experience within a healthcare setting and familiarity with electronic patient record systems would be advantageous, although not essential.
This is a fantastic opportunity to join a welcoming team and make a real difference behind the scenes in supporting the delivery of children's therapy services.
Main duties of the job
To provide a comprehensive administrative service and support the operational activity for the Children`s Therapies team.
What We're Looking For
- Excellent verbal and written communication skills
- Strong organisational and administrative abilities
- A positive, team-focused approach
- Confidence in managing a range of enquiries from families and professionals
- Experience in a healthcare setting and knowledge of electronic patient record systems would be beneficial
If you are looking for a rewarding administrative role where your contribution will have a direct impact on children, families and clinical teams, we'd love to hear from you.
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Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
Please see job description attached for full details of the job requirements and personal specification
Person specification
Qualifications & Training
Essential criteria
- Excellent communication both written and verbal
- Post-GCSE qualification e.g. A level, Advanced apprenticeship, NVQ 3 or equivalent experience
Desirable criteria
- A levels/further education
- Typing qualification or experience
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Knowledge & Experience
Essential criteria
- Demonstrable experience and knowledge of office and administrative processes
- Ability to learn hospital database systems
- Able to learn medical terminology and use this effectively as an integral part of the role.
Desirable criteria
- Experience within the NHS or similar health care setting
- Knowledge of medical terminology
Specific Skills
Essential criteria
- Computer literate in Microsoft Office applications
- Excellent touch-typing skills
- Produce work of a high standard with attention to detail
- Be flexible to changing situations
Physical Skills & Emotional Effort
Essential criteria
- Physical dexterity required for touch-typing keyboard skills
- Physical effort required for moving around the department to ward area. Reasonable adjustments will be made for staff with a disability.
- Ability to cope effectively within a pressured environment to meet deadlines
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Job Description (PDF, 478.7KB)
- Join the RUH (PDF, 1.3MB)
Further details / informal visits contact
- Name: Emily Graham
- Job title: Head of Children`s Therapies
- Email address: emilygraham@nhs.net
- Telephone number: 01225 824220
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