Betsi Cadwaladr University Health Board
Children's Ward Clerk
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Job Overview
This post is Fixed term/Secondment until 31.03.2027 to meet the needs of the service.
An opportunity has arisen to join a busy Children's ward providing comprehensive administrative support to the nursing staff and doctors within the unit.
The ability to speak Welsh is essential for this post. Minimum level 3
Main duties of the job
We are looking for colleagues with experience of admin and clerical duties, who have good interpersonal and organisational skills and who will be able to work well within our existing team.
You will need to have a flexible approach to work, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential to receive and respond courteously to all telephone enquiries regarding patient care.
You will also be computer literate with experience of Microsoft Office, be a team player and able to maintain confidentiality. Applicants must also have a good standard of education.
Main duties of the role involve data inputting, admitting and discharging patients, answering the telephone, dealing with families, preparing case notes and filing.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
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Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- English/Maths GCSE or equivalent
Desirable criteria
- NVQ 2 in Administration
- NVQ in Customer Service
- ECDL
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Experience
Essential criteria
- Working with the public
- Working in a busy environment
- Experience of Customer Service
- General experience of administration functions
Desirable criteria
- Previous experience working within the health care sector
Skills
Essential criteria
- IT/Computer literate
- Effective communication skills
Desirable criteria
- Experience of using WPAS
- Case note tracking
- RADIS
- BADGER NET
- Understanding of the importance of maintaining medical records
Knowledge
Essential Criteria
- Knowledge of data protection and patient confidentiality
Desirable criteria
- Understanding of risk management and health and safety
Personal Qualities
Essential Criteria
- Ability to work without direct supervision
- Ability to prioritise workload
- Organised, punctual, reliable, self motivated
- To function efficiently under pressure and to meet deadlines.
- Confident
- Good telephone manner
- Team player
- Able to maintain confidentiality
- Friendly
- Flexible approach to work
Other Relevant Requirements
Essential criteria
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
- Welsh Speaking (minimum of level 3)
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