TOPCHIRO
Chiropractic Assistant - TOPCHIRO Poole
Poole
£13.50/hr
Posted about 18 hours ago
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Client Interaction and Support
- Greet and check-in clients as they arrive at the clinic.
- Answer phone calls, address inquiries, and provide information about services offered.
- Phone calls could be from any client within any of our UK TOPCHIRO Locations.
- Respond to emails in a timely manner.
- Emails could be from any client within any of our UK TOPCHIRO Locations.
- Using our client database, manage appointment scheduling and assist in maintaining the clinic's calendar.
- Process patient payments both cash and card.
- Ensure client comfort and safety.
- Maintain an organized and clean workspace, including examination rooms and waiting areas.
- Throughout any client interaction, educate clients on chiropractic care and wellness plans.
- Act as a liaison between client and chiropractor.
Sales and Lead Management
- Track new client leads and follow up consistently to maximize conversion rates.
- Track leads that have come in via Email/Phone/UCC Near Me.
- Maintain and update the lead tracking in the CRM system (Excel Spreadsheet or Sales Force).
- Act as a leader within the team to ensure that the Lead Management Systems are followed, raising any areas of concern to the Clinic Manager or suggesting areas for improvement where necessary.
- Help to modify systems under the advice from a manager.
Clinical Assistance and Success
- Assist chiropractors during appointments by taking certain tests and examinations.
- Ensure client notes are kept up to date.
- Support office operations such as digital form completion and client onboarding documentation.
- Support clinic diary management and success – taking deposits/payments over the phone.
- Monitor equipment and ensure they are working efficiently – raising any concerns to the clinic manager.
- Support marketing and patient retention initiatives.
- Monitor and manage client satisfaction through surveys, feedback, Google review requests.
- Organising Spinal Screening events/Health Talks/Neck Care Screenings (if applicable).
- Organising other social events.
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Leadership and Organisation
- Lead other Chiropractic Assistants within the team, being a key person for support and guidance. Raise any concerns to the Clinic Manager where necessary.
- Help to assist with onboarding and training of new staff.
- Maintain clinic standards and ensure these are met by all staff, including external observers.
- Oversee daily activities and ensure smooth running of day-to-day systems.
- Manage front desk operations (phones/scheduling).
- Audit client database to ensure correct care plans and schedules.
- Ensure team meetings go ahead.
- Support management staff with writing team meeting minutes.
- Cashing up of cash payments.
- Track office inventory/stock checking/ordering of supplies via liaison with Clinic Manager.
- Organising shift cover. Any relevant return to work meeting will be completed by the Clinic Manager/Director.
- Organise and monitor client feedback and Google reviews.
- Assist with potential client complaints/concerns – raising any concerns and seeking supervision from Clinic Manager.
- Check suitability for refunds and processing refunds.
- Support management staff with establishing and writing new policies and standard operating procedures. E.g. Writing template email responses, processes for record keeping, statistics.
- Support Chiropractors with writing ad-hoc letters to clients.
- Write reports.
- If invited/or applicable, Support business growth. E.g. attend meetings with external suppliers and developers.
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Experience required
- Prior experience in a healthcare setting, preferably as a chiropractic assistant or in a similar role.
- Strong interpersonal and communication skills to effectively interact with patients and team members.
- Basic knowledge of chiropractic practice.
- Strong ability to connect with people over the phone and video calls, making people feel comfortable and cared for.
- Excellent verbal communication skills, able to convey warmth, empathy, and professionalism without in-person cues.
- Experience with lead management, patient conversion, or sales in a healthcare setting is a strong plus.
- Ability to multi-task and prioritize duties in a fast-paced environment.
- Proficiency in using office software and scheduling systems.
- A positive attitude, compassion, and a strong commitment to patient care.
Personal characteristics
- Great organization and people skills.
- A positive attitude, compassion, and a strong commitment to patient care.
- Willingness to learn.
- High-level communication.
- Excellent written and verbal communication skills.
- Ability to self-direct your own work and work independently.
- Ability to lead a team and work in collaboration with others.
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Skills
Patient Interaction
Appointment Scheduling
Lead Management
CRM Systems
Clinical Assistance
Team Leadership
Office Administration
Communication
Data Entry
Inventory Management
Conflict Resolution
Sales
Patient Education
Multi-tasking
Customer Service
Chiropractic Care
Location