Avensys Consulting UK
Citrix Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Third Line Citrix SME
Preston, UK
Rate: 250 – 280/day inside
Fully transferrable SC clearance.
We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives.
The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base.
The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Roles Primary Responsibilities:
- Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Both proactive and reactive problem record progression and root cause analysis.
- Pro-active approach towards defect management resolutions as part of technical assurance activities.
- Confidence in working with internal and cross capability teams alongside account and customer engagement.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Skills & Experience:
- Proven experience within a Third Line Support role
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
- Strong understanding of ITIL processes and enterprise support models.
- Operations – VMWare, HyperV, XenServer, Invanti
- Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
- Analytics, specifically Systrack / Nexthink (Non Essential – training provided).
- Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location