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City Operations Manager - Euro 28
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Organisation: Greater London Authority
Job title: City Operations Manager - EURO 2028
Reference: 5619
Salary: £58,217 per annum
Grade: 9
Contract type: FTC until August 2028
Team: EURO 2028
Directorate: Strategy and Communications
Interview date: w/c 5th & 12th October 2026
Location: London Fire Brigade’s Head Office (Union Street SE1 0LL)
Application closing date: 20th September 2026 at 23:59
Strategy and Communications
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.
About the team
EURO 2028 sits within the GLA Major Sport Events Team
About the role
This role will lead the planning and coordination of the Safety, Security and Services workstream for UEFA EURO 2028 in London. Working to the Senior Manager, City Operations, the postholder will develop and coordinate operational plans and activities that ensure London is safe, secure and effectively serviced throughout the tournament, delivering a positive experience for spectators, residents, workforce, teams, officials and VIPs. The role will work closely with UEFA, UK & Ireland 2028, statutory agencies, local authorities and service providers to support the successful delivery of tournament operations in London. The postholder will also work in close partnership with the Mobility Manager – EURO 2028 to ensure transport, movement, safety, security and service plans are fully integrated within the wider city operations programme.
What your day will look like
- Leading the Safety, Security and Services workstream for EURO 2028.
- Coordinating operational planning with UEFA, partners and stakeholders.
- Developing plans to support safe and successful tournament delivery.
- Managing relationships across government, emergency services and event partners.
- Driving operational readiness through workshops, exercises and planning meetings.
- Monitoring risks, issues and operational dependencies.
- Preparing briefings and updates for senior stakeholders.
Skills, knowledge and experience
To be considered for the role you must meet the following essential criteria:
- Knowledge and experience of the events industry, particularly operational delivery.
- Experience of coordinating multiple stakeholders and operational partners to deliver safety, security and service requirements within a large-scale event or complex operational environment.
- Experience of operational planning and delivery, particularly in relation to safety, security, resilience, stewarding, spectator welfare, medical provision and city services within a major event or public-facing environment.
- Experience of developing operational plans and coordinating delivery across partner organisations.
- Experience of managing supplier, contractor and stakeholder relationships.
- Experience of operating in a politically sensitive environment and handling communications in this context.
Behavioural Competencies
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Building & Managing Relationships
...is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
Level 3 indicators of effective performance
- Actively engages partners and encourages others to build relationships that support GLA objectives
- Understands and recognises the contributions that staff at all levels make to delivering priorities
- Proactively manages partner relationships, preventing or resolving any conflict
- Adapts style to work effectively with partners, building consensus, trust and respect
- Delivers objectives by bringing together diverse stakeholders to work effectively in partnership
Communicating and Influencing
... is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.
Level 3 indicators of effective performance
- Encourages and supports teams in engaging in transparent and inclusive communication
- Influences others and gains buy-in using compelling, well thought through arguments
- Negotiates effectively to deliver GLA priorities
- Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
- Advocates positively for the GLA both within and outside the organisation
Planning & Organising
... is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.
Level 3 indicators of effective performance
- Prioritises work in line with key team or project deliverables
- Makes contingency plans to account for changing work priorities, deadlines and milestones
- Identifies and consults with sponsors or stakeholders in planning work
- Pays close attention to details, ensuring team’s work is delivered to a high standard
- Negotiates realistic timescales for work delivery, ensuring team deliverables can be met
Responding to Pressure and Change
... is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.
Level 3 indicators of effective performance
- Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure
- Anticipates and adapts flexibly to changing requirements
- Uses challenges as an opportunity to learn and improve
- Participates fully and encourages others to engage in change initiatives
- Manages team’s well-being, supporting them to cope with pressure and change
Responsible use of Resources
...is taking personal responsibility for using and managing resources effectively, efficiently and sustainable
Level 3 indicators of effective performance
- Allocates financial and people resources efficiently to maximise value for team and wider organisation
- Thinks in terms of maximum efficiency when planning resource allocation
- Implements good practice on efficient use of resources
- Monitors financial performance and efficiency of own team, ensuring delivery of work within budget
- Negotiates and manages contracts responsibly across a diverse supplier base
Decision Making
... is forming sound, evidence-based judgements, making choices, assessing risks to delivery, and taking accountability for results.
Level 3 indicators of effective performance
- Takes decisions as necessary on the basis of the information available
- Makes decisions without unnecessarily referring to others
- Involves and consults internal and external stakeholders early in decisions that impact them
- Identifies potential barriers to decision making and initiates action to move a situation forward
- Demonstrates awareness of the GLA’s decision making processes and how to use them
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The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: [GLA Competency Framework](GLA Competency Framework)
This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).
How to apply
If you would like to apply for the role you will need to submit the following:
- Up to date CV
- Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345) As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications.
If you have questions about the role
If you wish to talk to someone about the role, the hiring manager Arwyn Davies would be happy to speak to you. Please contact them at EURO2028@london.gov.uk.
If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.
Is this role eligible for sponsorship?
This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further.
Assessment process
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: w/c 5th & 12th October 2026
Equality, diversity and inclusion
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please
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