Gravitas Recruitment Group (Global) Ltd
Civica CX Systems Lead
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Job Title: Civica CX Housing Systems Lead
Salary: £50,000
Location: Remote (UK-wide, occasional travel for key team events)
Contract: Full-Time, Permanent
About the Role
Our client are seeking a dedicated Civica CX Housing Systems Lead to take full ownership of the core housing management platform.
Having almost wrapped up Phase 1 of their Civica CX rollout, the client need an experienced systems specialist to bring Phase 1 across the finish line and directly lead the design, configuration, and execution of Phase 2.
This is a high-impact, hands-on role where you will bridge the gap between business operations and technical configuration, ensuring our systems deliver maximum efficiency for both our teams and residents.
Key Responsibilities:
- Phase 1 Finalisation: Complete final sign-offs, resolve post-go-live residual actions, refine existing workflows, and ensure system stability across live modules.
- Phase 2 Leadership: Lead the planning, scope, testing, configuration, and delivery of Phase 2 modules (e.g., advanced asset management, mobile working, resident portals, or enhanced reporting).
- System Administration & Optimization: Serve as the subject matter expert (SME) for Civica CX, maintaining system security, user permissions, workflow automation, and data integrity.
- Stakeholder Engagement: Collaborate closely with housing management, finance, assets, and frontline teams to translate operational needs into efficient system solutions.
- Reporting & Data: Build and refine custom operational reports, dashboards, and key management information (MI).
- Vendor & Support Management: Act as the primary technical contact for Civica, managing escalations, upgrades, and system integrations.
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Core Skills & Experience:
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- Civica CX Expertise: Proven hands-on experience configuring, administering, or implementing Civica CX within a housing environment.
- Housing Sector Knowledge: A solid understanding of social housing processes (Tenancy Management, Lettings, Repairs, Arrears, Asset Management).
- Implementation Experience: Track record of taking housing management modules or systems through testing, go-live, and embedding phases.
- Data & Technical Skills: Comfortable with Civica CX backend configuration, workflow mapping, and report writing (SQL/SSRS or internal reporting tools).
- Communication: Ability to guide end-users, translate technical speak into plain English, and drive user adoption across a remote team
If this role is of interest, please apply with an updated CV for review.
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