Cornwall Council
Civil Enforcement Officer
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The Service & Team:
As a Civil Parking Enforcement Officer, you will patrol streets and car parks across Cornwall, helping to ensure that parking restrictions are followed fairly and consistently. You will issue Penalty Charge Notices where appropriate, provide advice and guidance to motorists, and support wider community protection work such as school patrols, community events, and abandoned vehicle investigations.
This is a physically active role involving walking, standing, and working outdoors in all weather conditions. You will also need to be confident working alone, using safety equipment, and dealing calmly and professionally with challenging situations.
We have a number of full-time roles available, with bases countywide.
The Role:
- Patrol & Enforcement: Carry out routine patrols, enforcing parking regulations, and promoting compliance.
- Customer Engagement: Provide advice and support to the public, helping motorists understand parking policies.
- Issuing Notices: Investigate and issue Penalty Charge Notices when necessary, ensuring fair enforcement.
- Health & Safety Compliance: Use safety equipment correctly and support colleagues in incidents.
- Team Collaboration: Work closely with fellow officers and supervisors to maintain service consistency.
- Continuous Improvement: Actively participate in initiatives to enhance service quality and efficiency.
- Additional duties: Develop skills to support machine maintenance, abandoned vehicle inspections, and environmental patrols.
This is a public/customer-facing role where the statutory English language requirement for public sector workers applies.
Starting Salary:
- The starting salary for this role is £26,597, with additional payments for Sundays, bank holidays, and other eligible working patterns.
- An accelerated progression scheme is in place, with salary rising to £28,567 following successful completion of probation and the City & Guilds qualification, usually within six months.
- Further annual progression is available up to the current top of grade of £31,869.
Working Pattern:
- Full-time — 37 hours per week on a rota basis, including weekends, evenings, and bank holidays as required.
- We would also welcome applicants interested in working predominantly evenings, nights, and/or weekends.
- Contracted times are between 8am and 8pm
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Essential Criteria:
- Experience of working with the public, customers, or communities.
- Full UK driving licence
- Good communication skills, with the ability to explain information clearly and calmly.
- Ability to work independently and as part of a team.
- Willingness to complete the City & Guilds Level 2 qualification in Civil Parking Enforcement within the first six months.
- Resilient and able to remain calm, professional, and customer-focused when dealing with challenging situations.
- A good level of physical fitness, with the ability to walk and stand for extended periods.
- 5 GCSEs at Grade 5 or above (or equivalent experience).
Desirable Criteria:
Knowledge or experience of enforcement, parking legislation, or similar regulatory work would be helpful, but is not essential.
What you’ll get in return:
- Permanent positions with 37 hours per week on a rota basis.
- Accelerated pay through the grade recognising progression.
- Overtime opportunities.
- Full training programme, including the City & Guilds Level 2 qualification in Civil Parking Enforcement.
- Varied e-learning courses and professional development opportunities.
- Access to CSAS — the Community Safety Accreditation Scheme.
- Career development opportunities within Cornwall Council.
Additional Information:
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
The full role profile is attached here - Civil Enforcement Officer Role Profile
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role, please contact parkingenforcement@cornwall.gov.uk.
Application Process
Please attach a supporting statement to your application. You can add your Education & Qualifications details manually using the application form timeline or upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.
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Guidance on how to complete your application can be found here – The application process.
To help prospective applicants gain a full understanding of the role and what it involves, all shortlisted candidates will be required to undertake a shadow patrol as part of the recruitment process. We therefore strongly encourage anyone considering applying to arrange a shadow patrol in advance, as this can provide valuable insight into the role and help inform your application. If you would like to undertake a shadow patrol prior to applying, please contact us at parkingenforcement@cornwall.gov.uk.
Please note that applications cannot be edited after they have been submitted. If you have any queries or require assistance with your application, please contact careers@cornwall.gov.uk.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
Cornwall Council delivers services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council [https://www.cornwall.gov.uk/jobs-and-careers/working-here/]
We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures, and identities; e.g., race, disability, sex, gender reassignment status, age, religion, and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people, and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
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