City of York Council
Civil Enforcement Officer (CEO)
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About the Role
We are looking for motivated, community-minded individuals to join our team of Civil Enforcement Officers, helping to keep York’s streets safe, accessible and welcoming for residents, businesses and visitors.
This is a high-profile, front-line role where you will be a visible representative of the Council. Acting as our “eyes and ears” on the street, you will monitor parking compliance, issue Penalty Charge Notices where appropriate, and report environmental or street-level issues so they can be addressed quickly. You will also provide information, guidance and assistance to members of the public, delivering excellent customer service and helping create a positive experience for everyone who visits the city.
Responsibilities
- Monitoring parking compliance and issuing Penalty Charge Notices where appropriate.
- Reporting environmental or street-level issues to be addressed quickly.
- Providing information, guidance, and assistance to members of the public.
- Delivering excellent customer service.
- Engaging with a wide range of people and making a positive contribution to the local community.
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Requirements
- Excellent communication skills.
- Confidence to remain calm, professional, and courteous when dealing with challenging situations.
- Ability to work effectively as part of a team.
- Resilience and sound judgement when faced with occasional conflict or confrontation.
- Physically demanding role involving walking up to 10 miles each day in all weather conditions while carrying equipment.
- Full UK driving licence is essential.
- Previous experience in civil enforcement is desirable but not essential.
Working Conditions
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- Consistent four-day working week covering Thursday to Sunday, alternating between early and late shifts.
- Basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service required.
Benefits
- Generous annual leave allowance.
- Access to the Local Government Pension Scheme.
- Comprehensive Health & Wellbeing initiatives.
- Reward package which recognises your contribution.
- Flexible working practices.
- Community engagement and volunteer activities.
- Continuous Learning & Development.
- Range of discounts, rewards, and savings.
Application Information
For further information or an informal discussion please contact Paul Homan (Parking Enforcement Manager) at Paul.Homan@york.gov.uk or on 01904 552423.
Closing date: 19 August 2026 at 12 midnight
Interview date: To be advised
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