Suffolk Jobs Direct
Civil Enforcement Officers
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West Suffolk Council
Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU.
Salary: £29,540 - £32,597 per annum
Hours: Full time, 37 hours per week
Contract: Permanent. Based in Newmarket or Bury St Edmunds.
Reference: 0896
West Suffolk Council are looking for Civil Enforcement Officers to join our operational teams based in Newmarket and Bury St Edmunds.
This is a key role which involves promoting responsible parking and ensuring the free and safe movement of traffic through enforcement of legislation relating to the Traffic Management Act (2004).
You will:
- Patrol restricted parking areas, car parks and on-street pay and display parking bays, resident parking schemes and school enforcement areas to monitor compliance, taking appropriate enforcement action under current legislation by issuing Penalty Charge Notices using handheld computer devices
- Investigate and assess individual cases
- Collect photographic evidence
- Keep detailed case notes
- Make written reports to enable subsequent legal action
- Attend Adjudication Tribunals when required.
You will be responsible for ensuring all pay and display equipment and payment services are serviceable by carrying out regular checks, ensuring ticket levels are sufficient, identifying faults and reporting any missing signs, road markings and anything that may constitute an enforcement issue or health and safety issue.
Uniform and protective clothing, communication devices including a body worn camera will be provided as you will be working outdoors in all weathers.
You will work on a four days on / four days off rolling rota which will include evenings, weekends and bank holidays. You may be expected to work until 8.30pm when required. You must be comfortable with lone working duties after training.
You will be expected to sit and gain a Level 2 qualification in Civil Parking Enforcement if not already qualified. This must be gained within the first six months. A DBS check (Disclosure & Barring Service) will be undertaken in the first 6 months of employment.
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What you will need:
You will need excellent communication and customer service skills as you will come into regular contact with the general public and have to deal with potentially confrontational situations. You will also need to maintain good working relationships with other services and external agencies such as the Police and DVLA.
You will need to be proficient in the use of ICT, including emails, word processing and data inputting. If you are a qualified CEO, we would love to hear from you. Experience in a similar role is desirable but not essential as full training will be provided. Knowledge of the local area would also be advantageous, but it is more important that you demonstrate the right competencies including initiative and the ability to work under pressure.
You must have a full UK driving licence (manual) as a vehicle will be provided for you to travel between sites as and when required. There is also a significant amount of walking—averaging 10-15 miles a day involved with this role and collection and handling of cash which will require heavy lifting so you must be physically fit.
Why work for us?
Our benefits include:
- Annual leave entitlement of 25 days per annum (pro rata if part time) plus bank holidays, increasing to 29 days plus bank holidays after 5 years’ service (with an option to buy up to an additional 10 days annual leave each year subject to approval)
- A generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
- Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and spread the cost over your salary)
- Rail and bus staff discounts
- A range of Health and Wellbeing initiatives including an employee assistance programme
- Discounted membership at Abbeycroft Leisure centres
- A culture of learning inspiring staff to focus on continuous learning.
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For more information
For an informal discussion and further information please contact Sean Rich, Patrol Supervisor, at sean.rich@westsuffolk.gov.uk
Job description [https://www.westsuffolk.gov.uk/Online_Jobs/Civil_Enforcement_Officers/Job_description3.pdf]
Person specification [https://www.westsuffolk.gov.uk/Online_Jobs/Civil_Enforcement_Officers/Person_specification4.pdf]
Core values [https://www.westsuffolk.gov.uk/Online_Jobs/Civil_Enforcement_Officers/Core_values_2.pdf]
How to apply
Please follow the online application process [https://jobs.westsuffolk.gov.uk/ce0961li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=76407697Bh&WVID=2862770hWe] to apply, CVs can be uploaded in addition to the application form.
Previous applicants need not apply.
Closing date: 1pm, 20 September 2026.
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West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.
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